Popeyes Louisiana Kitchen — Restaurant in Arlington

Worst experience ever. We called in a large order this past Sunday at 4pm for a family gathering. They said it would be ready for pickup by 8pm like we had asked. They confirmed our order, took our name and phone numbers down. We arrive about 10 mins till 8, asked for our order. The cashier lady went to the back and checked only to come back and say it was going to be 20 more mins. We were a little upset because we were going to be late to the party but what can you do. 10 after 8 comes around and we ask for our order. The manager/owner who was at the register by now told us they don't have our order. My wife told them that we called it in and got a confirmation and everything. The guy then told my wife they didn't get any order. My wife told him that she spoke to his wife and him as well and he went on to say that he just didn't have enough time or food to make it. He then denied ever taking the order again. Around the same time another individual who had a similarly large order was waiting also started to complain. He placed his order of 20 pieces at 7:30 and they intially told him 15--20 mins. After 20 mins past, they told him another 15-20 mins. The manager/owner then told the guy, "its not my fault, I only have one frier, what do you want me to do?" then walked away. Then, as surprising to the rest of us, it happened to a couple behind us as well who placed a large order. They ended up making the order for the guy who placed it at 7:30 but would not honor ours even though we called it at 4pm earlier that day. After a barrage of profanity laced on my part (I was beyond frustrated, I couldn't help it) we left. They had the audacity to call us back and say "we have 20 pieces if you want to come get it, we'll make another 10 but that won't be ready till 9pm". The 7:30 guy must have walked out in frustration so they tried to sell us his refusal. Did I mention, they called back and yelled at my wife and then...

Honestly baffled at the rudeness I saw at this location. I walked in around 6:40 pm, only one person in line ahead of me. By the time someone got to me, it was 7 pm. During those 20 minutes, two people went to the counter complaining about their order. The first requested a biscuit as it was missing from his order. The person who was "helping" the customer treated him as if he was lying, even though the customer was showing the employee his receipt and the box his order came in. The second customer was asking how much longer his order would take to be prepared, he wasn't even given an answer. Anyways, it's finally my turn at the register and it's the store manager who's manning the register at this point. Instead of him greeting me and calling for the next person to step up, he simply just looked and stared at me without saying a word, almost as if he was annoyed that I was there. I tell him my order, and without even saying anything, he turns around and starts addressing something else behind the counter. I just walked out at this point. I get it, it's a fast food restaurant, you're not going to get 5-star service, but this was just downright pathetic. Waited 20 minutes and my order was never even taken...kind of defeats the purpose of fast food. I drove over to the next closest location on Columbia Pike, which was much busier. They had my order taken and I was out the door within 10 minutes. Definitely don't waste your time with the N Pershing Drive location, just drive 10 minutes further to the location on Columbia Pike and you'll receive much...

@8:15pm 8/27/2017 - Terrible customer service! I waited 30 minutes in a line with only 3 people ahead of me. The line went from 4 people to about 20 very quickly. The employees obviously don't know how to keep things in order. There was only one line in which each customer would go to one of the two available cashiers. People eventually started coming in trying to form a second line, which resulted in a conflict. During my turn, some guy in the second forming line claimed to have been in line over 30 minutes earlier and returned, (which even if true, doesn't give him the right to hold a space in line). He seemed like the typical lower class, uneducated guy who wouldn't mind public drama. The argument was short and the cashier took the other guy's order first, I guess because he was a lot bigger, idk. Unfortunately, there wasn't much I could do, especially since I'd rather not escalate the situation and perpetuate stereotypes over some fried chicken (especially being the only two African Americans there). They gave me extra food at an attempt to make me happy, but it changes nothing. Nevertheless, the employees were very inefficient, unorganized, and lacked any...