Sonic Drive-In — Restaurant in Arlington

Stopped by 10:20pm 3/31/24 reached stall 1 pushed button no response; moved to stall 2 and the car hop noticed me and gave a look like I should not have pushed call button, then turned away and answered. I moved because I was under impression Stall 1 call button did not work, but still gave benefit of doubt that what I was experiencing was not actually happening. I asked for the DragonFruit drink and was informed do not have syrups. I wasn't offered any alternatives and felt as if the carhop was attempting to eliminate one less car in stall. So I pulled away parked again cause I noticed his frustration and offered my red bull I had as alternative in a cherry limeade and the young lady inside obliged. As I pulled away I noticed 2 of your associates at the back of store with door open wide squatting shooting dice, gambling. Amazing! A truly disappointing experience cause perhaps the young man that was carhopping and taking orders would not have been flustered if the other 2 associates had not been outside gambling. The young lady was helpful and has potential but was in an environment that lacked leadership. I won't be stopping by ever again. This was my 1st visit. BEWARE: CUSTOMER SERVICE IS NOT...

Went to Sonic yesterday and got two chili dogs regular chili dogs and onion rings and pretzel and a condiments and they put the two dogs at the bottom so when everything went on the top the cheese and the chili was all over the little bag of the hot dog the chili dog so I took it to call the guy out he took it back and all he did was put it in a clean but there was no cheese all the cheese and most of the chili was on the back so I got out of my truck and I went and took it in the guy just kind of looked at me like you know this is the way we serve it so he was making a new one he did not put any gloves or use your utensils to get the Winnie out and I said no put some gloves on or get your utensils so then the girl started doing it and then she didn't even put on gloves and she got the cheese anyway they were very rude very hateful the food was a nasty never never would I go back that was on Little Road...

I usually get great customer service when I go here but this time will probably be the last time I go. A week ago I ordered a foot long coney and when I made it home I noticed it wasn’t a foot long, but two hotdogs in a foot long wrapper. I called the store and the manager at the time was very apologetic and offered me a remake of my foot long. Today was the first day I could go back to get my remake, and I was told I waited too long to come back. I don’t work in Arlington and I had to come back at my earliest convenience. The manager named KJ was extremely rude and basically implied that I was lying: about a hotdog. After calling his manager and talking ABOUT me to his manager IN FRONT OF ME, he then decided to replace my order. Extremely disappointed. Will not be coming back.

Update : my original hotdog was supposed to be extra chili extra onions and it’s...