Subway — Restaurant in Asheboro

I had the absolute worst experience of my life at this restaurant. On my way back to Greensboro from Pinehurst, NC I have stopped in this establishment to order through the drive-thru and not only was I not serviced but I was also threatened by a employee stating that she was a manager by the name of Heather Hassan. I pulled up at the drive-thru menu and was informed to wait so I waited. I end up waiting for close to 10 mins (and I knew it was close to 10 mins due to taking a call while waiting). I called through the intercom and no answer so I drove up to the window. When I was at the window there were 2 employees in there and one was servicing a customer and another was talking to the customer so I waiting until she was finished talking. Initially I was the only one through drive-thru and while waiting another car pulled up. The manager took that order immediately and totally ignored me while looking at me waiting for service. When she opened the window I informed her that I have been waiting for close to 10 mins and decided to pull up and she stated if I wanted service to pull back around. I informed her that I was here first and not only was I waiting at the ordering station but I was also waiting at the window and she continue to state that she refuse to take my order. I informed her I will wait until my order was taken and she stated she will call the police if I do not leave now. We got into an argument where words were exchanged and then as I was driving off after taking her name she yelled out the window in these exact words "You better not come back here or I will have something for you." I have stopped my vehicle and asked her to repeat it and she stated it again and stated that I am banned from ever coming back. I HAVE NEVER EXPERIENCED ANYTHING LIKE THAT...

I'd like to start by just saying that the food wasn't bad. It tasted fine. Something just didn't sit right with me as I was eating my meal so I researched it and realized what it was.

I ordered an Italian BMT and the basic concept of what I ordered is what I received, but I noticed that they only used 6 pieces of salami, 6 pieces of pepperoni and 4 pieces of thin sliced ham as they were making it.

It didn't taste very filling... Mostly like bread. So when I got home I looked up and realized that the restaurant was shorting customers. The new meat being offered by the restaurant is thinner sliced ever since the "eat fresh reset" where a handful of products were changed, and to account for that Subway changed their requirements to add additional slices of meat to their subs to make sure customers were still actually getting the same weight they had received before. This restaurant is only putting the old amount of meat slices on the subs, so it's actually shorting customers because the new slices are thinner/smaller (even according to Subway's own standards)

I'm not sure if it's an awareness issue or an intentional shortchange, but it's definitely happening. Perhaps they should look at the Subway implemented standards and retrain their staff to make sure they're meeting the new...

5/7/2022 Stopped in for 2 footlong subs, I ordered mine with no problem but when I ordered my husband's the lady apologized and said that they didn't have any steak. I explained that I had a very picky hubby and that he only likes the steak subs, I could tell she felt bad and understood the picky hubby dilemma I was in. She said that she was the new manager for this store and the other one on Fayetteville st, she said that the other store had steak if I didn't mind driving a few minutes down the road. She said tell them Laurie sent you. I did just that, when I arrived they already knew what I wanted and made my hubby the best sub ever! Laurie delivered a level of customer care and appreciation that is nearly impossible to find anywhere these day's! A big thank you to subway for hiring such an awesome manager and a big thank you to Laurie for...