The Honey Baked Ham Company — Restaurant in Asheville

I ordered a quarter ham holiday meal online for in-store pick-up. I called ahead, as the website did not indicate a pick-up time. I was greeted with a bit of an attitude that I should know that there is no set pick-up time. Just sometime before 7 pm closing time. There is a small free parking lot right off of the very busy intersection of Hendersonville Rd & Long Shoals. The store has one table for eat-in orders. There were 3-4 staff working, but my order got pushed up two staff to the manager to process. Needless to say, the customer service left a lot to be desired. However, the food itself was excellent. The sides come frozen, but re-heat well in the oven. Give yourself time, because this will take about an hour if using the oven. We had green bean casserole, Mac-n-cheese & scalloped potatoes. I would recommend adding some shredded cheese to the top of the Mac-n-cheese, but otherwise, sides were excellent. The ham was predictably excellent as well. Very tender & flavorful. The store had many extra fixings available &...

November 2017: First time in many years our family will not be enjoying a holiday Honeybaked ham. I called ahead to verify their new location and I was told that they had several hams to choose from. Drove 30 roundtrip miles just to pick up a ham and they turned me away because they are only selling to reserved customers. Went back to the Arden NC store same day and spoke with the manager about my concerns. She stated she had no control over the issue and made no attempt to make things right. I left and went to the local grocer and bought a similar honey glazed ham from Smithfield for $30 less. It was excellent! Will repeat the Smithfield experience next year. This is disappointing since we have been loyal customers for many years of the Merrimon Store and never had an issue. Ham Quality is a 5/5, customer...

If you send in your order by fax or email, please make sure you call and confirm that they indeed received your order more than once. I would even go so far as to call three or four times. I emailed my order in and then called to confirm the order. I was told that they did recieved my order. When I went to pick it up, they couldn't find where I had emailed or called. I went back to my office and called again just to make sure that I did not call or go to the wrong place. Then I was told that they were not even serving boxed lunches until after the holiday. and that she was sorry. So my staff had no lunch for our...