Domino's Pizza — Restaurant in Ashland

Do not go here! They have HORRENDOUS customer service. I’ve had issues with my orders multiple times and we will never order here again. I called once when they delivered us a raw pizza to offer if they’d remake I’d be happy to come pick it up and the employee was so nasty to me saying he’d never serve what I ordered to his dog that it was “out of this world” disgusting. I had been ordering cheese-less pizzas for a long time due to a dairy issue I have and after giving birth, my baby got extremely sick if I ate dairy. We hoped it was a one time mess up- every one has a bad day and takes it out on someone else - sometimes it happens. So we tried them again- there was an issue with the app that showed the delivery person had delivered our pizza- an hour later we hadn’t gotten it so I called the store to be sure it hadn’t been delivered elsewhere by mistake and AGAIN an employee was extremely rude “oh it’s you” dude I’ve never been rude to a customer service rep lol I used to work in the worst customer service environment ever getting cussed out and harassed daily. I was kind and pleasant no attitude- just wondering if there was an issue. I have no problem with customer service people standing up to Karen customers they deserve it! But I wasn’t being pushy or rude they just decided to be complete jerks I guess because they don’t like people who can’t eat cheese but still enjoy pizza with other toppings?? He then proceeded to randomly complain about our gate which is wild because it takes less than 15 seconds for the call button to get it open- and that’s only when the dominos app isn’t working- every other time it worked I’d have it ready and open for the driver by following the location- just like I do for all our deliveries so I don’t waste anyone’s time or inconvenience them! I don’t write bad reviews normally but this dominos has gone completely downhill. Our family has ordered from this location for over 20 years and I really hope they can get their stuff together but if you’re looking for good pizza and good customer service go somewhere else. Ashland is FULL of quality restaurants with people who care about the customer- Dominos...

I recently ordered from Domino’s and had a mostly great experience. The online ordering process was straightforward and user-friendly, allowing me to customize my pizza exactly how I wanted. The tracking feature was a nice touch, giving real-time updates on the status of my order from preparation to delivery.

The delivery was prompt, arriving within the estimated time frame. The delivery driver was friendly and professional, ensuring the order was correct before handing it over. The pizza itself was hot and fresh, with the toppings generously spread and the crust perfectly cooked. The quality of the ingredients was evident, and the flavors were spot on.

I also tried the garlic bread and a chocolate lava cake. The garlic bread was delicious, with just the right amount of seasoning and a satisfying crunch. The chocolate lava cake was a delightful treat, warm and gooey on the inside, making for a perfect dessert to end the meal.

However, there were a couple of minor issues that prevented me from giving a full five-star rating. The pizza could have been slightly better in terms of even distribution of toppings; some slices had more toppings than others. Additionally, the dipping sauces I ordered were missing, which was a bit disappointing.

Overall, my experience with Domino’s was very positive. The convenience of online ordering, the quality of the food, and the friendly service make it a great option for a quick and tasty meal. With a few minor improvements, it could easily earn a five-star rating. I will definitely be ordering from Domino’s again...

I have never written a review of a restaurant until now. I live near this Domino’s. I began using this pizza location a couple of months ago after several bad experiences at a local Little Caesars. I was highly pleased with the service and quality. I began using this location frequently. The app was very useful and always let me accurately know when my order was ready. However, last night I placed an order and went inside when the app reported the order was ready. I was told they were very busy, which was obvious, and that it may be a long wait. So, I stayed around. Numerous customers came in and said they were there to pick up their order. They were all told the app was never accurate and that it may be a long wait. One customer told the cashier that was not true and that this was the first time for them it hadn’t been accurate, which had been my experience as well. I also observed the persons prepping the food were not wearing gloves, constantly touching their faces/hair, and taking turns going to a back room and returning without washing their hands in the sink near the prep table. After I picked up my order and returned home I found the pizza to not be as ordered and of very poor quality. As I began to eat a piece I discovered a hair in the cheese. ...