Tompkins Jewelers — Local services in Ashland

Are these people still in business? They ruined the case-back on my husband's Longines Dolce Vita Watch when they were located in the shopping Center By trying to install a battery. Then tried to pass off the watch to him with the Caseback broken ! If they aren't Authorized or qualified to open a Longines watch they should admit it and don't touch it. Rather then ruin something tht cost $900.00 to repair their errors. Will never go to their jewelry repair for anything again. Will instead take it to Crown Jewelers in Fredericksbrug, Va, it may be further away but Crown is authorized repair for Rolex, Longines and other high...

Stopped by store for my first and last visit today. I walked in and the entire store was vacant with customers. I looked around only to see an older lady on the phone. She looked at me but still didn't acknowledge me at all. Little did she know I was there to make a big purchase. I waited and waited and she just kept talking and talking. She wasn't even trying to get off the phone to help me even though the call was personal. customer service is very poor and I won't be...

I found out about Tompkins Jewlers from our Secretary/Treasurer as I have always dealt with Fink's! I'm thrilled to have found a family owned jewler is believes in customer service first and foremost! They took their time explaining why certain things could be done in house and why other's had to be sent to make of jewlrey. They were extremely accommodating and will definitely be back! I also love that they have a "store" feline employee! Thank you for a...