Domino's Pizza — Restaurant in Ashland

Pizza is good, service is awful. We like Domino's because it is a good balance between decent price and great pizza, and we have a lot of mouths to feed. But I have as many visits with problems as I have smooth visits. Below are the recent problem visits.

UPDATE: I keep trying to give them chances... Their pizza was really good this time. BUT, I ordered at 12:30, pizza tracker said it was ready for pick-up at 12:45. I show up and they are just putting my pizza in the oven! Wasted 15 minutes of my lunch hour. Then I go to my order page to give feedback on their "Tell us how we did" and I can't. They left my order in the system as not picked up so I can't leave feedback on their web page!

OLD REVIEW: Friday night is not the time to order pizza from here. Ordered 45 minutes ago and the app said my pizza should be done by now. They haven't even started it. And once I go inside their sign says another 30 minutes. Things at this Domino's continue to go downhill. Bless the poor workers, as they are working hard. Unfortunately there is not enough of them for the number of orders they have.

OLD-OLD REVIEW: I work close to home, so I go home for lunch. My wife had a hectic morning and said, hey can you order pizza? I said sure. I placed my order online. It said 12 minutes until ready. I left work after about 12 -15 minutes. Arrived at the store, walked in and she said "It's going to be another 45 minutes for your pizza. We have a very big order ahead of yours." I of course do not have that kind of time so I had to cancel my order. I ended up going long on my lunch hour trying to go to plan B (another restaurant). Plus the headache of figuring out what everyone wanted at the last minute from Wndy's. There was no offer of compensation, like a free pizza on the next order or nothing. Obviously I was disappointed and aggravated. This is not how you keep regular loyal...

This pizza stop did not go as planned. Let me tell you about it. For starters it was a terrible snowy day today. I was shocked Dominos was even open. I have been sick these past couple days and I really wanted lunch for my family but didn’t have the energy to make it. So I ordered some pizza instead. I opted for curbside pick up and arrived a bit early. I notified the members I was there using the apps feature “I’m here”. Moments later a gentleman by the name of Aaron came out. He was very apologetic and let me know that something had happened to my order but that they promptly put in a new order for me and it would be ready soon. This is no problem for me because I was just grateful they made it to work today and could make my family some lunch. I told him it was no problem at all and that I’d wait. He went back inside. He came out a little while later and apologized again but assured me it was coming and offered an extra item for our wait. I was stunned. This is customer service you just don’t see anymore. Apologies are really appreciated but of course adding a special item is above and beyond!!!

When our food came out he was very proud of what he created and asked that I check it to see if it was to my standards. Another WOW moment. I looked at the pizza and honestly it was a work of art!! This guy is a Dominos star member and needs recognized! I have never had a bad interaction at this store but this really put them in a new category. Aaron is a team member you’d want to take your companies name to the next level.

I hope you really listen to what I’m saying and recognize that guy with more than just a good job. He really showed a side of customer service that has long since disappeared. Not to mention, he came outside to me and held conversation IN THE SNOW! It was all eyes on me and I was too priority for him.

Thank you AARON! Bless you, your family and your future...

The pizza was good enough for 2 stars but I would give 0 stars based on customer service and the joke that is online ordering. I ordered pizza from an email I was sent by Domino's telling me that I can redeem my $3 coupon from the week before. That would not process. Then I find an online $5 coupon which also would not process. I order online, print out coupons and take them to the store. Then I have to wait 15 minutes because the clerk on the phone is dealing with a problem order. The other 4 people ignored me so finally I loudly ask if someone can get me my pizza which has been sitting on the carryout shelf the entire time I am there. Then I ask if I can get these coupons redeemed. "Sorry, no" I am told (by the manager) because those are only for Website online orders for carryout. I tell her that I did order online and went to pick it up but she replies that they cannot take care of this locally so I must call corporate customer service. Where is the number for that I ask? I am told it is on the coupon but the manager cannot find the number. "Well, call 1-800 Dominos" she says and "if they can't help, they can direct me." So I end up paying $15.99 for a cheese pizza which I expected to pay $7.99 for. No apology, no freebie of any kind, no gesture towards good customer service. Very unhappy and frustrating transaction, similar problems happened the previous week but in case that was just a one-time fluke, I did not write a review then but twice in a row makes me feel...