Luigi's Pizza — Restaurant in Ashtabula

Long story short, my family, and I love their chicken wings, particularly the dry Cajun, however, today I called a young lady, answered the phone and I stated what quantities do you sell boneless chicken wings? The young lady promptly replied. I believe it was 1 pound 3 pounds and 5 pounds so I ordered 6 pounds of boneless dry Cajun and 3 pounds of honey barbecue. cost came out to somewhere around $80 and as I have always loved this place not to pat on myself on the back, but I love giving good tips so I gave a $20 tip to the driver so we’re talking about $100 order. Our chicken wings showed up, but unfortunately, they were not boneless, OK not a big deal so I called and a young kid answered or at least he sounded young, he was kind and had no idea what had happened, which I didn’t expect he would know because he’s not the one I spoke to, but I think he tried to figure it out. He kindly explained to me that boneless chicken wings do not come in pounds but they come in quantity so kindly explain to him that I did not know that and asked how was I supposed to know that as the young lady when I asked her about boneless chicken wings told me 1 pound, 3 pounds, 5 pounds?

no voices were raised during this whole conversation. It was very cordial, but then an older gentleman jumped on the phone and immediately told me that I could order more chicken wings in which my response then was basically I just want the right order so he proceeded to tell me about how the young lady did not say what she actually did say and I know this because I have cameras in my house and this whole conversation is on camera with sound audio. I did not go as far to let the gentleman know this however my point is he was extremely rude. I told him that it’s OK. I’m not willing to argue about it and his response was I’m not willing to argue about it either...

I have ordered here a few times during this pandemic, I have waited for my food understanding yes it’s a pandemic people want pizza. NEVER have I waited 2 hours for pizza, called for an update and had such rude customer service. “We are extremely busy, it’s raining, it’s the roads” so what is it? After 2 hours we get the food the driver comes in rude and asks a co worker rudely if there’s a so and so working here they answer yes she’ll be right up and the driver sets the pizza down on an end cap and leaves. ANYONE could have walked out with the pizza and we would have never gotten it. We finally go to eat it and it’s cold 🥶. I call and tell the guy our experience and he responds with I’m sorry with an attitude. You’re sorry!? That’s it!? He then offers a new pizza we go get it after work and there’s about 10 workers in there. One sitting on his phone and says to us “if I was your delivery driver I would have set it down and left too we are extremely busy” oh okay I see you guys really want your tips, want to make sure your food goes in the right hands during a pandemic. Worst customer service ever. I will NEVER...

We order pretty regularly, and we always leave a 20% tip, but the last 5 times we've ordered, they've either forgotten my marinara or gave me an entirely wrong salad. Today we ordered and they forgot one of my orders of Mac n cheese bites, my marinara sauce and there's no bacon on my boot and I paid 1.50 for bacon. I called to ask them to fix it. When i realized the bacon wasn't on my sub, I called and the girl who answered my call flat put told me "I can verify that's not true" while I was looking at my baconless sub. She then handed the phone to a gentleman, and I'll admit I had an attitude but I wasn't swearing, I was trying to stay respectful but I know my tone was full of my annoyance, poor guy didn't need that tone. They said they'll fix it, but we probably won't be ordering from them for a long time. The repetitive messing up of different orders and then attitude when we call to ask for the problem to be solved isn't worth it. Like I said, we always tip 20% and usually order around $60 worth of food... I just...