McDonald's — Restaurant in Ashwaubenon

Today I stopped to grab dinner to take home for the family. I ordered a 2x quarter pound burger with no ketchup mustard or onions, another of the same burger with the standard fixings, and a 10 PC nuggets. All meals. I then called my wife to let her know that my order was in. Talking with her for a bit, I've moved to the front of the line, declined a receipt at the window as I usually have no problems here, and then get my drinks. I'm asked to move forward and wait. This is typical for the quarter pound burgers so I expected it. After talking on the phone for a bit, I noticed I have been here for 25 minutes, and numerous guests behind me have come and gone. I am about to go into the store to ask about my food when an employee comes out, hands me a bag and turns to leave. I immediately noticed this bag is way too small and glance in it to confirm it isn't my order. He takes it and goes back in the store. 10 minutes later he comes back, again with the wrong order. I reconfirm my order with him and he returns again. Later, the manager comes out, gives food to the car behind me, and asks to confirm my order. She then tells me she has "an autistic employee who is very overwhelmed" and they will remake my meal. She eventually returns and hands me my food. I ask to confirm that one burger has no sauces and no onions which she confirms, saying it is the bottom one in the bag. Then I ask if I'm going to be refunded at all, as I have been here for 45 minutes. Looking puzzled for a minute, as though it is odd to hear me ask, she then offers to give me 5 free meal tickets, but she has to go to the office. She comes back another 5 minutes later instead with the cash value of my order today, as she couldn't find the meal tickets. Having already been held up for 50 minutes, I am in no mood to argue. I took my cash and went home. Sitting down to eat, it is apparent that the manager lied to my face, as both burgers have all sauces and onions. Not only that, but the meat of both burgers is incredibly dry and barely warm. I highly doubt these were freshly made burgers, but rather the burgers from the second incorrect meal they tried to give me. I am incredibly disappointed, irritated, and tired from this event. I certainly hope someone from McDonald's will see this review and reach out about this as the $30 I was refunded for my purchase is hardly equivalent to the time I spent waiting for this store. Also, to blame the situation on a handicapped employee is...

normally wouldn’t leave a review like this, but what I witnessed during my recent visit deeply disturbed me and needs to be addressed by upper management or corporate.

I came in to place an order and the self-service kiosk wasn’t working, so I went to the counter. A young woman named Jackie assisted me. She was clearly still learning but was doing her absolute best to take my order with patience and care. Unfortunately, what stood out wasn’t her effort—it was the way the rest of the staff treated her.

Jackie asked for assistance warming up some cookies that had been given to me cold, stale, and nearly frozen. She approached multiple coworkers for help, and not only was she ignored, but one employee gave her a completely unnecessary attitude. I could visibly see Jackie become nervous, shaking and trembling, simply because she was trying to do her job right in an environment that was clearly unsupportive—if not outright hostile.

It was heartbreaking. As a mother of an autistic child, I immediately recognized the signs and reminded Jackie that she has the right to a safe, respectful workplace and should absolutely contact HR. Jackie shared with me that she was afraid to speak up or advocate for herself out of fear of being fired. That kind of fear is unacceptable. It’s not just poor management—it borders on discrimination.

McDonald’s constantly advertises that they’re hiring, and yet here you have an honest, hard-working employee who’s trying to learn and do well, being mistreated and made to feel like she doesn’t belong. If anyone from corporate reads this, I strongly urge you to review the store’s footage, speak directly with Jackie, and investigate the culture in that location. She deserves so much better, and quite frankly, so do your customers.

I won’t be returning to this location, but I truly hope someone steps in to protect and uplift Jackie before she’s pushed out by a toxic team. You have a gem of a worker in her—please don’t let that...

Went thru the drive thru at 245pm on a Monday, not very busy, virtually no one inside and 2 cars ahead of me in the drive thru. Placed my order and paid at the first window. Went to pickup my food and after a short wait i was handed my soda. I then waited about 5 minutes with cars backing up behind me so i moved to the wait lane. I waited another 12 minutes with no contact from anyone. At least 8 vehicles got their food and left. Still no one came to my vehicle to even acknowledge me or tell me what was going in. I walked inside, 3 staff members looked at me and walked back to the cooking area. Eventually the manager came out, I told him i have been waiting over 15 mins in the drive thru. He handed me 3 Breakfast sandwich coupons for "Restaurants owned & Operated by Killian Management Services" Then he handed me my food. I asked if it has been sitting there for 15 minutes, he said no, its fresh. The fries were fresh but the sandwich actually had the slip attached showing it was made 16 minutes earlier. I was running late for an appointment so i didnt go back in to ask him why he lied about the sandwich. Also wondering why you would give me breakfast coupons when i am clearly ordering lunch. Also how am i supposed to know which McDonalds are operated by Killian Management Services??? Worst customer...