Felix Roasting Co. — Restaurant in Aspen

Went in and ordered a black coffee, black tea, and a bagel. $36 dollars. Was given a number; I went and sat down. Fifteen minutes later I got the bagel. No silverware, no coffee or tea yet. Went to the counter and asked for the coffee … was given to me in a paper cup. Asked for it in a mug for here, was put in a glass (this is hot coffee or was ..) Finally got it in a mug, had to take the coffee and the tea to my table myself … when asked if I could get silverware … I was given a plastic set with a paper napkin. Found out later the automatic gratuity is 22%. Shouldn’t I get that myself since I had to get everything myself? I understand charging for a product that is amazing … even understand Aspen prices and rent. This however was horrible. There was a manager standing right there watching everything, including a guy coming out from behind the counter to join a table from time to time. (All while I was waiting for lukewarm coffee and tea to arrive). If you’re going to open a high end cafe with exotic coffee and tea … maybe do some training of your...

Stepping into this beautifully designed and decorated room... it's almost empty, 1 person at one table and 3 ppl at another. There is no greeting whatsoever, 4 employees are standing right in front trying to cover their faces because they are eating something. My bf and I coming all the way to the counter and greet them first. We order 2 coffees and 2 pastries and take a seat at one of the tables. In couple minutes they call us to pick up our pastries..Really??? They are slow, there are 4 ppl standing doing nothing, 22% tip is included! Ok. My bf gets up and gets the pastries. 5 minutes later they call to get our coffees. He goes to the counter just to realize that only one coffee is ready and he has to wait for the second one. Comes back to the table with coffees, and have to come back to the counter to ask for silverware for pastries. 1 star for decor and design 1 star for delicious pastry. Coffee was ok. But guys you gotta keep it together if you are charging...

A Delightful Experience at Felix Roasting Co. in Aspen

During my four-day stay in Aspen, visiting Felix Roasting Co. became a daily highlight, thanks to the incredible hospitality of Justine and her team. Justine was an absolute ray of sunshine—kind, attentive, and always going the extra mile to make me feel welcome. Whether I was ordering matcha, hot chocolate, pastries, or avocado toast, she ensured every detail was perfect, from the beautifully crafted drinks to checking in on my comfort.

Her warm and thoughtful service, along with her ability to remember my name, made each visit feel personal and special. She greeted me with a smile and always made sure other guests were well taken care of. The entire team upheld the highest level of service, truly reflecting the first class service— which is expected from an Auberge property.

Felix Roasting Co. is not just a café—it’s an experience. I can’t...