McDonald's — Restaurant in Astoria

I've never seen such unprofessional service in my 28 yrs of my life. Came from out of town, ordered 4 breakfast sandwiches and a drink. Get our order and pull out and head down the road trusting everything was alright. Come to find out we had two wrong sandwiches. We turned around and came back. We told them our order (the recipe was correct) and they gave us two sandwiches. We pulled forward and stopped to check and they were wrong again. So my other half got out of the truck and yelled at them they got it wrong again. Management came out and asked for the two sandwiches back and the bag from the first time. We had no problem giving them the two sandwiches back but to ask to dig threw our other bag with his ungloved hands and his ungloved mustache. My other half told him forget it we will just leave with what we have and the manager told us not to come back. My other half got mad and took the two sandwiches they gave us the second time and threw it at the building since he wanted it so bad. I've never seen such bad management. I get my other half was out of hand by yelling but to deal with all that and turning around was the tipping point for him at this time. It's managements job to fix any problem and to service customers. The correct way he should have went about it was to ask for us to reach in the bag for the first two and the second bag if he really wanted the sandwiches but we were now paying even more for an order that should have been right the first time because gas and time...

Placed a mobile order and checked in upon arrival it seemed like a longer wait then normal but they appeared fairly busy. The gentleman who delivered my food to the curbside pickup spot was extremely service oriented and very friendly even offered to ge back inside to get some dog treats for my dog, I felt he was already working his rear off so i declined and he returned into the restaurant.

After I left I reached in to grab a fry out of the bag (fresh fries are the best fries) but realized that there was a pretty big order accuracy discrepancy (they forgot 3 small fries and 3 4PC nuggets) so it required me to return to the restaurant to resolve, upon entering the lobby it confirm my eariler notion that they were busy, the lobby appeared to be clean and maintained. When I went up to the counter the same gentleman who brought me my order immediately came up to the counter and addressed me asking if they had forgotten something, after explaining what was missing he immediately apologized and went to retrieve the forgotten items, he even retrieved some dog treats for my dog. Now to the food quality whelp I have to say everything I ordered was hot, fresh, the burgers were even neatly put together(which seems to be rare nowadays), i mean if the cheese is so far misaligned that you have a 1/2 cheeseburger 1/2 hamburger lol .

Awesome job...

We came here to have a quick little bite to eat before Christmas tree shopping. We waited at the counter for what felt like 10 minutes and staff looked at us, but nobody came to help so we used the kiosk. I wanted a simple cheeseburger. I guess that's not available on the menu anymore. We ordered drinks and never got a cup until somebody had asked us if we had gotten our cups, but our cups were behind the counter that they never came to when we were up there. I then went to set my son and I up at a table and every single one of them was dirty with food all over the place. I went to the counter to ask to get our table wiped down clean and the lady walked in circles and then never came out to clean the tables the entire time we were there. Not impressed, but then again it's McDonald's you are being served by a bunch...