Auntie Anne's — Restaurant in Atascadero

My husband ordered 3 pretzels, pretzel nuggets and 3 cheeses but was charged for 4 on 2/3/24 at 1:54 pm with Bryan as the cashier. My husband wanted a jalapeno pretzel, and the cashier stated it would take 30 minutes with attitude and resistance. My husband said that was fine and then went to Jamba Juice to order something else, so the wait didn't seem so long. When my husband came back in 10 minutes, the cashier had the jalapeno pretzel in a bag along with rest of his order. This pretzel was not made correctly, and it is unfortunate that we have to pay workers more than they deserve when they do not want to do their jobs correctly. Below is a picture of the jalapeno pretzel that was made incorrectly. The jalapenos were placed on top of a regular pretzel not mixed into the dough...

When this place first opened and up until last year sometime, this place was great. No complaints whatsoever. Unfortunately, now the pretzels are always burnt and the cinnamon ones hardly have any coating. Today, I had asked for the pepperoni pretzel, and I specifically asked for one that isn't burned because the ones I saw in the heater were burned. The girl gave me the one underneath as it seemed to be less burnt. Once I arrived to my destination, I dove in to start eating and quickly noticed the under side was horribly burnt. What a disappointment. My daughter's salted pretzel was burnt on the underside as well. Can you please get employees in there who take pride in their work? Sincerely, a...

I love Aunt Anne's and was to happy to see them come to the North County...! However the longer they've been open, the worse it's gotten: The customer service has deteriorated, menu options have disappeared (sour cream & onion powder! Etc.) and the fact that you have to wait 20 minutes for many order items to be made! We used to go weekly, but all of this continuing to go down hill has been enough for us to worry about...