Chipotle Mexican Grill — Restaurant in Atlanta

ORDER IN PERSON ONLY!! then you can control how much/little of each ingredient you receive & potentially deter errors. Preordered 2 burritos and a side of quac, received 1 burrito, 1 bowl and the skimpiest excuse for a side of guac. the burrito received was veggie (includes free guac) the second photo indicates how far in i began this review and still no guac. Might have the tiniest bit at the end but regardless, they are supposed to flag ingredients and chances are i won’t have any guac. Both meals were ordered as light hot salsa but are WAY too spicy to enjoy. If that wasn’t enough, vinaigrette was requested during pick up and only 1 was received. The workers were rude about it and for some reason seemed annoyed giving vinaigrette for non-salad orders, however there is no way to pay for vinaigrette and all toppings besides guac/queso etc. are free, why should the employees care what toppings i like on my food?

Called Customer service and they wanted to offer 2 free entrees with no upgrades (guac/gueso/drink etc.), 1 chips & guac voucher. Given what I ordered (2 entrees and a side of guac) they were really offering 1 free chips and no refund for the original order and nothing for their employees’ behavior. NO THANKS because who knows when/if i’ll want chipotle again. Requested refund instead, to use anywhere rather than just chipotle. Disappointed to say the least. this is better than other ATL locations near me so probably will have to go here but again ONLY IN PERSON. Unfortunately will have to endure some discomfort and disrespect which I think the employees are hoping for or they will find a way to ruin your online order to try and get you in the store, but hopefully your order will be correct in the end. Experience poor, food unenjoyable, employees weird/overly invested in providing customers a...

we were around the area looking for something to eat and decided to go in this place, i asked the lady to put small portions of food in my burrito, everything was going good but the lady passed my burrito to the other young lady to keep making it and she had an attitude for no reason so she started to put big amounts of food on the tortilla and when it got the time to roll the burrito up it couldn’t even close of how much food it had and she didn’t bother n continued doing it🤦🏽‍♀️ when literally all the food was falling down on the counter and a lot of the meat juice was squirting all over the place, but she didn’t care n just grabbed it hard ash that she even squished my shii n did like if nothing happened, once i opened it was not rolled up completely and the tortilla was full of guacamole n juice, to be honest i would at least care about the presentation of the food cuz this is disgusting😐 and i asked them nicely to do it again and they just keep on giving me dirty looks and they said they were not going to give me a new burrito but they were just gone change the tortilla and put everything back in from the other burrito so i said no n i had to pay for a new burrito, i don’t mind paying but the service...

The service at the Howell Mill Rd Chipotle used to be good in 2019 and 2020, but in 2021 the quality of service has dropped steeply!

Yesterday, I placed a mobile order and arrived 15 minutes after the promised time at 1:30 PM. My order wasn't available on the shelf, which would be understandable if the restaurant were busy. However, at 1:45 PM there were 5 workers behind the counter with zero customers in line.

I asked the staff on the status on my order, and all of them acted lost and confused because they couldn't locate my order. Then they all proceeded to socialize and play on their phones. On my second attempt, one of the staff finally found my order under a mountain of receipts at the cash register.

When I received my order, there were no napkins or a fork placed in the bag. The napkin and utensil station was out of forks with water spilt everywhere. This level of service is unacceptable, especially with 5 workers behind the counter and zero customers in line. The workers had the opportunity to provide excellent customer service, but instead were unmotivated and acted like they didn't want to be there, and do the absolute minimum effort and provide ZERO...