Nothing Bundt Cakes — Restaurant in Atlanta

This was by far the worst customer service experience I’ve ever had. I placed an online order for a friend’s birthday, scheduled for pickup the next day. After work, I left 40 minutes before their closing time to make sure I’d arrive with plenty of time to pick it up. Unfortunately, the store is in a high-traffic area, and traffic delays pushed my arrival time to just two minutes after closing. When I realized this, I called the store to explain and asked if they could please hold the cake since I was only a couple minutes away. The representative, Tamiya, told me that wasn’t possible because of store policy. I then asked if I could cancel the order, and she said yes. I also asked to speak with the manager, but she said the manager had already left for the day. Trying to find another solution, I ordered an Uber courier to pick it up before closing so I could get the cake from them later, but due to the same traffic, the courier couldn’t make it either. I arrived at 7:02 PM—exactly when I said I would—and called the store again. Tamiya answered and repeated that she couldn’t bring the cake out because it was against policy. Even though she was still in the store and stayed on the phone with us for over 20 minutes after closing, she refused to hand over the cake. When I asked for a refund, she said she’d need to contact her manager—who was supposedly unavailable earlier—to get it processed. After checking the order, she asked if it was a custom cake. I told her it wasn’t, which was confirmed by both my invoice and the website. She left and came back to say that it was a custom order and that I couldn’t get a refund. She told me my only option was to pick it up the next day, even though the cake was needed that evening for the birthday. During all this, my sister contacted another Nothing Bundt Cakes location in McDonough. That store was incredibly kind and said they’d happily prepare a new cake and would even bring it to the door if we arrived after closing. I mentioned this to Tamiya, but she just repeated, “It’s our policy.” When asked to show where this policy was written or to provide her manager’s contact information, she couldn’t do either. Tamiya was dismissive and condescending throughout the entire interaction. Even when I tried calling the next day to speak with the manager, no one got back to me. After reading through other reviews, it seems this isn’t the first time customers have had a negative experience with her. This was a very disappointing and frustrating experience, especially for something meant to celebrate a friend’s birthday. I hope the store takes this feedback seriously so no one else has to go...

I had to pick up a cake today for my dad's birthday (on Labor Day) and all of the other locations were closed. I called to see if I could pick up the cake early and I was greeted with such a warm greeting when the phone was answered. She told me I could come get it early and I drove out there about 2 hours earlier than when I originally was going to pick it up. I walk in and I see this pretty black lady with the biggest smile welcoming me in. She got my name for my order and we made a little small talk but she seemed really genuine. Later in the conversation I found out that was the owner. In a day and age where you can barely find decent service anywhere, it was such a pleasant experience to have good service. Even though this location is out of my way I would definitely go back to support...

Compared to a slice of cake, this is like the back side of a cake with tubes icing. I prefer layer icing. I scoop this icing off. Which just leaves cake bread. It’s not noteworthy enough to be one-of-a-kind. On the backside of restaurant but depends on which street you on. Good parking. $6 per is typical, wish they had a deal on purchasing 4. They give u 2 free after purchasing 10. Nice lady at counter, they def was trying to get u in the system for rewards etc. several different cake flavors, unsure if icing varies. Snickerdoodle and Strawberry cream was ok but wouldn’t rush back. Wifey ate hers as she needed something sweet. Maybe they’re 4 Star to some but I couldn’t quite...