I would like to start by saying that all aspects of my wedding were awesome, except for my experience with The Trolley Barn's staff. If you're looking for the perfect place to ruin the ending of one of the most special days of your life, this is it! 2500sf the Trolley Barn's courtyard was pitch black for the duration of our wedding. We tried to find The Trolley Barns appointed Event Manager many times to turn the lights on. The groom spent 30 mins of our 3 hr reception (which was ultimately cut shorty) trying to get the lights to turn on. We later learned that the Event Mgr spent most of the evening outside talking to the security officer. Guests couldn't locate their children or see even a few feet in front of themselves. It was a mess. Shortly after, all of the house lights were turned on & we began getting goodbyes. We learned that the Event Mgr directed our DJ to announce for everyone to leave. This was at 9pm, an hr earlier then the agreed end time! We were supposed to cut the cake at 9pm, but instead found that all of our guests were being told to “get out”. Since our DJ was told to start packing up, we announced would be cutting the cake. We told the Event Mgr we would pay for more time, despite whatever confusion, as this was a once in a lifetime event that we had already spent thousands on. She said no & continued hassling guests to get out. She also told our caterer to pack up so we didn't have a knife to cut the cake with or forks/plates for guests until a family member found and unpacked them. Trying to swell back tears, I scooped the cake with my hands. Immediately after, I ran to gather my stuff the get sent-off. The Event Mgr proceeded to follow me to the bridal room & told me to pull my car up to load things in to. Who tells the bride to go pull her car up? Nevertheless, I did it. Confused & rushed, the remaining guests helped load into any random vehicle that they could find. 4 weeks later & I’m still trying to figure out who has what from the wedding. Few remaining guests did a mock send-off for us. Afterwards, we spoke with The Trolley Barn's Director, Lisa Milko. We requested half of the venue fee back as compensation for a horrible ending to our special night. She responded not only denying compensation, but said she was keeping out $1k deposit too because 1. The caterer that we ended up using was not the caterer that we initially intended to use. We told the TB employee we did the walk-through with that we changed vendors. Apparently the staff does not communicate with one another & the customer is penalized for that. 2. The venue was left dirty. This is 100% false. The Event Mgr walked the venue with the caterer & approved all areas. Additionally, the Director, Lisa Milko, sent staged photos from an event that wasn't even ours! I know every detail of our wedding decor because I purchased it all- and can tell you that our linens were dark teal, not black as shown in the photo, our water bottles were Kroger Brand- not Dasani, and our cups had a gold lining- not clear. I even sent time stamped photos from the photographer showing house lights on at 9pm, & the pitch black courtyard, to which she failed to ever address. We received our deposit back, but that was it. We never received compensation for the time we paid for, or more importantly, an apology for the Event Mgrs actions. The directors response was dismissive & distasteful. I picked this venue because I live locally love to support businesses in my community. Unfortunately, my guests and I no longer support the use of the venue. Our vendors confirmed that this is normal behavior for this venue & that they have a reputation for doing things like this. Time that we paid for at Trolley Barn was stolen from us, we along with our guests were treated rudely, & 2500 sf of the venue was dark & unusable. If you are looking to book a venue to host your special night, I urge you to avoid these people, as I wish...
Read moreWe absolutely LOVED our wedding experience with the Trolley Barn. It had been recommended to us by friends and we toured it in January 2024. It was on a rainy day, but we still fell in love with the venue. We booked shortly after for our March 2025 wedding. Julie was a great help nailing down details and helping recommend other vendors.
We had our rehearsal the day before the wedding and were able to drop off all our alcohol, decor, and cakes ahead of our wedding. The actual wedding day couldn’t have been more perfect. The outside garden and front area made a great setting to take pictures before the ceremony. We then held our ceremony and cocktail hour in the courtyard. Everything was starting to bloom for spring and looked wonderful. Then, we moved inside for the reception. The space perfectly accommodated our 150 guests - we had a head table surrounded by round tables and had a couple high boy tables and a photo booth upstairs. We then picked up any remaining decor and alcohol the next day.
Julie was such a pleasure to work with through the whole experience. We love The Trolley Barn! It’s a must-book venue for anyone wanting to have a...
Read moreLoved working with the Trolley Barn for our Lord of the Rings-inspired wedding! Julie was our main point of contact and she was amazing throughout the entire process. The vendors list she gave us at the start was such a god-send. We ended up choosing vendors that knew the venue like the back of their hand, and were able to perform to an exceptional level with minimal stress on our part. The Barn is conveniently located off Edgewood avenue, so it was easy to get to and our guests had no issue finding rideshares. It's also an accessible venue, with plenty of bathrooms, parking, and air-conditioning. Julie was calm and gracious (even when I was feeling the pressure as the bride.) The rental included tables and chairs, which is apparently a rarity nowadays. The price is reasonable for the value and size. More pictures forthcoming, but we were beyond pleased to get married at the...
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