Pizza Hut — Restaurant in Atlanta

I was watching a football game last night, and the Pizza Hut Detroit Pizza commercial kept coming on the air. ...So I ordered one at 7:36pm.

Mind you, I live 3 minutes from this location by the river in Cobb County. I ordered online, and the message I received said i would receive the pizza in 90 minutes.

That was a long time, but I was okay with that.

I took many screenshots of Pizza Hut's "Tracker", which is supposed to update me on when they are making my pizza and when they are delivering my pizza.

Updates: 9pm- The tracker shows they are making my pizza 10pm- Tracker shows someone is delivering my pizza. Again, I live less than 5 mins away. 11pm- Crickets. "Tracker" shows they are still delivering my pizza.

BTW, this location closes at 8pm, but they accepted my order at 7:36pm.

There are many problems here, but the main one is the "Tracker." It has to contain a human element behind it. It can't be just an AI-driven (if it is) tool. You have to get human confirmation that something actually happened (made pizza or left for a delivery).

So now I'm out $23+, and I had to call the location twice today (no one called me, of course). I actually got an email from Pizza Hut asking me how my order last night was. Based on the "tracker", they must have thought I actually got my food.

Wrong. I didn't.

There are many failures here, but all I want is my money back. I don't want a Detroit Pizza. I will turn the channel the next time I see...

Ordered on the app for pickup and showed up well after i was told on the app my food would be ready. I stood at the counter in front of an associate and was acknowledged after about 5 minutes because she was on her personal cell. Ordered the edge pizza, and a medium pizza with different ingredients on each half. My edge pizza was cut like a regular pizza instead of in squares like it’s advertised. My pepperoni pizza with half green peppers, half banana peppers came out half pepperoni, half cheese. Received no apology, but asked if i wanted it made again, as if I had made the mistake on what i ordered. Waited an additional 15 minutes, still no apology, still paid full price. Left without my drink being given to me and had to turn around. Breadsticks were drenched in garlic sauce, not sure why because i didn’t request it and never had breadsticks from Pizza Hut like that. Lashida showed no remorse or empathy for her lack of customer service. Reprimanded the staff in front of a lobby full of guests. Never had a bad experience at this location but based off this one time i will probably never return. I’ve received better customer service at a...

We place an order thru them over the phone at this location. They contacted door dash to deliver our food. We never received our food. We have ordered here a few times. Always something. The delivery driver never want to get out the car. But wants a tip. My husband had stroke and barely walking. I never leave him a alone.we get delivery. Last night will be the last time we ordering from this location. We asking for a refund . We never signed for our or received it. My order was cancelled by the door dash. An the rude manager just kept saying we sent that order out. I'm yet too understand why we didn't receive our order. This not my first time ordering at this location. And the order would make it here. This lady very unprofessional. I was a manager for 20yrs. And would never treat my customers this way. I have no control over why people don't want to work here, too get a full staff. But if you can't put acceptable service out ..why open for business. It's horrible. I'm going to tell everyone I see in this area. Save your money don't eat here. We didn't eat til late. After I cooked spaghetti. This location is to ghetto and rude. Close it...