Unknown — Restaurant in Atlanta

It is to be expected that if you have a bad experience that you will share that experience with others in an attempt to spare them the same horrid experience. Visiting this restaurant over the weekend was exactly that a horror. Reservations were made in advance through the OpenTable app. This restaurant does offer valet for $10, however the valet person helped himself to an additional dollar making the valet total $11. The overall ambience of the restaurant is very swanky jazz vibes. The live band was just beginning to start for the night when I arrive at my 7 PM reservation. The hostess sat myself and 1 guest at the most undesirable table available inside of the building. The bar doesn’t have any bourbon that is a great disappointment. The second conflict with cocktails is that their most expensive appetizer $85 named a Taste of the Unknown is also the exact same name for their house cocktail. The cocktail consist of Syrup and purées and a splash of tequila. Upon ordering the cocktail, the waitress misinterpreted the request and brought the $85 appetizer to the table. Once that matter was cleared up, entrées were ordered and the night continued. The band was amazing other guests looked to be enjoying themselves. The food I ordered was the red snapper with crispy okra and potatoes. The portion size of the fish was the same size of a deck of playing cards. The crispy okra consisted of one okra pod, sliced into strips, not fried not crispy but more or less a garnish. What made this experience so absolutely awful was the unnecessarily long wait to retrieve my vehicle from valet. Three men were working the valet. The ultimate insult and disrespect was to not only have the overwhelmingly putrid smell of marijuana in my vehicle but also to have no gas in my car. I informed security of this he asked my name and reservation time. I gave him those details I have yet to hear from the restaurant about this matter and for that reason alone, I could never go back. I could never recommend even a second try...

This place literally JUST opened, and they are already getting a 1 star review from me!

I was a guest performer for the opening night of this venue.

Not only were me and my guest disregarded, dismissed, and hardly accommodated by staff, the service was TERRIBLE!

Throughout the entire night, there was never a point where every single table was sat. So there should have never been a time that the service tanked SO terribly, my table became an afterthought.

However, by the time bodies got into the room, it took over an HOUR for my guests to receive drinks.

My mother complained about it and the servers response was, “it’s the bar’s fault.”

Seriously, who trained her?!

As someone who is paid to market, leave reviews, and promote restaurants on social media in New York City, I know what good service looks like.

And blaming the bar and the guest for not wanting drinks and food that come an HOUR later to the table is NOT that.

Once it was time for the bill, the restaurant was EMPTY and we were still waiting. Once our server finally made it back to us, we all paid.

As if my experience there wasn’t BAD ENOUGH!

I just checked my bank statement and I was charged OVER $100 TWICE!!!

This is probably the worst customer service experience I have had in the past five years!!!

I can’t believe how they treat talent that are booked for the venue and their guests patronizing — spending money, time, and energy.

If you want TERRIBLE service, DISRESPECTFUL attitudes, and a MEDIOCRE night out, this is your best bet.

I will NEVER be back. And they literally paid me...

The experience at Unknown for my birthday dinner was a let down, especially after booking their $75 prix fixe menu.

Now, let’s talk about the champagne situation. We were ready to raise our glasses and celebrate, but when it was time for the toast, they could only find four glasses for our group of eight! It took nearly 20 minutes for them to track down more flutes, and when they finally did, they didn’t even match the original ones.

Then, we waited an hour for appetizers to come out. And the complimentary champagne they had advertised? That never made an appearance.

And where was the live band they promised? We chose this place specifically because the manager confirmed there would be a band playing on NYE.

Our dinner was scheduled from 7:30-9:30pm. The main courses made a grand entrance at 10pm—past the scheduled dinner end time! I was grateful that our table was served at all especially since some tables around us were getting refunds and leaving without a single bite.

To top it all off, when I tried to bring these issues to the attention of the manager, May, I was met with a lack of customer service. She seemed disinterested in resolving the issues and was nowhere to be found when we needed her help.

While I did manage to enjoy my special day with friends (because let’s face it, good company can make even the worst of dinners bearable), I think it’s safe to say that Unknown will not be getting an invitation to my future...