I understand businesses sometimes need to close early, and that’s fine--things happen. The problem here is communication and honesty.
Their posted hours clearly state they close at 8 PM. To avoid confusion, I specifically asked an employee at 5:30 PM when they stop taking orders, and they confidently told me between 7:15 and 7:20 PM. Based on that, I returned at 6:45 PM, well ahead of the cutoff. However, the kitchen was already closed, and the staff offered no explanation.
I’d have no issue if they’d clearly communicated a different closing time or at least warned me it might vary. Instead, they provided inaccurate information twice--once via their posted hours, and again directly to my face.
For customers, clear information matters. My experience indicates that this business either doesn’t prioritize accurate communication or doesn’t respect customers’ time. Either way, it’s disappointing. If reliable service matters to you, consider choosing a...
Read moreMy recent visit to Vietvana in the West End Food Hall was a delightful dining experience. Despite the bustling atmosphere of the food hall, our food was promptly served, showcasing efficient service even during peak hours.
We started with an order of crispy pork egg rolls, which were perfectly cooked and flavorful. The highlight of our meal was undoubtedly the spicy beef broth pho with filet mignon. The pho was rich in flavor and the filet mignon was tender and cooked to perfection, demonstrating the high quality and care put into the dishes at Vietvana.
Although they do not offer fountain drinks, the selection of bottled beverages, smoothies, and boba teas more than compensated for this. The diverse drink options added a fun and unique element to our meal.
Considering this was our first visit, we were thoroughly impressed with both the taste and quality of the food. We will certainly be returning to enjoy more of their...
Read moreFirst time experience at Vietvana and at the West End Food Hall off the Beltline ! Both were equally amazing but Vietvana has the most authentic Vietnamese food and flavor in Atlanta and metro area that I've tasted by far!
The broth of the beef pho was so rich and savory and the portion sizes were perfect ! I also loved the spring rolls freshness served with the peanut sauce which you can eat the peanut sauce on everything or by itself ! I can't wait to try literally all the types of Banh Mi and their Vietnamese wings!
Also, to top it off the customer service was great and very welcoming! I loved how they served their meal and meticulously placed items on the tray for presentation ! If you know anything about Asian culture in food, it's all about the service and care and it definitely shows here!
What i ordered 1) Beef Pho with Rare Steak and Flank Steak 2) Spring Roll with...
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