Jersey Mike's Subs — Restaurant in Auburn

My apologies for the long statement below. I am 50 years old and of all my years eating at restaurants, I have never experienced anything like what my daughter and I experienced at this Jersey Mikes location in Auburn. When trying to order the music was so loud that you couldn’t communicate with the staff. I told my 11 year old daughter to order and a young blonde woman taking the order rudely told her to speak up because she could hear my daughter. I gave her my order for a bowl, in which she returned a statement that I couldn’t understand because the music was so loud. I responded back that I just wanted a club supreme bowl and she got visibly angry and made a smart remark. The next girl with dark hair preparing the meals was very nice. She asked my daughter what she wanted on her sandwich, but again she couldn’t hear my daughter nor I, and she even she admitted it was very loud and hard to hear. I responded, yes it is very loud and that I was having a hard time understanding the first employee that was very rude me. I then went to the register to pay where another young blonde girl began slamming cups down on the counter and literally throwing plastic forks on the counter toward me and my daughter, as the first rude employee and her had been talking about me while the nice girl was preparing our food. Trying to pay, I couldn’t get my card to swipe and the girl at the register just stood there and purposely wouldn’t assist so the nice worker stopped to come assist me with my card so I could pay.

My daughter and I sat down to eat. The 2 rude girls were visibly talking about me then went to the back and cranked the music up to the maximum volume for an about 15 seconds while my daughter and I were eating to provoke me as I had complained the loud music. I ignored this. We finished our meal and as my daughter and I were leaving, I turned and apologized to the one nice employee and said, if I had caused any problems I was sorry. She responded “No it’s really ok.”

As I was walking out to leave one of the extremely rude girls angrily yelled at me from the back of this store “have a great day!!” With condemning sarcasm. I then went back to the counter to ask the nice girl if I could get a contact for the main store manager. The girl that yelled at me from the back walked all the way from the back, came up to me and started yelling at me and refused to give me a contact that I asked for them said again sarcastically and demeaning again to have a nice day!!. I finally realized this was going no where. It was utterly the worst and embarrassing experience I’ve ever encountered at a restaurant in my life. This was all in front of customers and my daughter and we left the store. I sent a formal complaint to jersey mikes headquarters in hopes to hear a response. I would gladly speak to the local manager as well if possible. These two girls should be terminated...

I ordered through the jersey mikes app and when it was 10 minutes past delivery time they quoted me via text I called the store. I got the run around and the gentleman blamed it all on door dash. I told him that I understand that if I ordered through door dash directly but I didn't, I ordered via jersey mikes and he said well I don't know what to tell you. I asked to speak with a manager and he said we don't have one. I said so yall operate with no manager or supervisor on duty he said oh that's me. I said ok well I am not happy with your stores service. He said well I don't know what to tell you look at it from our point of view we deliver via 3rd party. I said ok look at it as a company and from a consumer standpoint. I made a purchase via the companies app who advertised delivery and sent me a message telling me my food we would be delivered at a time. And it is not delivered. The app or text I received via the app doesn't say it will be ready for pick up via a 3rd party delivery service by a certain time. I asked him fir his name and he said Christian. I said thanks Christian what's your last name he said I'm not telling you that I got your order made your food good bye and hung up on me!

The is absolutely the worst service I can not...

If I would've behaved the way these employees did today, I would have gotten the Mike's Way cussed outta me by MY manager. It's not the part of not changing his gloves, or all the unnecessary unprofessional comments from the boy I was not speaking to, not even the part of watching a manager who is too pie to say a single word to either of his employees for the absolute racist & disrespectful way they treated a customer, it's the part that I'm being considered the problem in all this. Last time the girl said the same thing to the same boy & he just looked stupid. So go ahead Dylan. Let Tez & Isiah run amuck & act as if they rule the world because right is right & wrong is wrong & I don't need you to speak up. My husband made his point clearly when he drove around back. Btw, shouldn't have left the 1 kid inside alone cause yall already slow & had a line of customers just standing there. Get it together or go home. I...