Papa Johns Pizza — Restaurant in Auburn

I ordered a pizza and breadsticks for carry out at 3:30. I arrived slightly early and could hear the workers talking while I was waiting. I heard one girl say to the other that she was going to take a piece of the pizza and comment about the kind. I thought she was joking. When I opened the pizza I can see that a tiny sliver is missing. I paid for this pizza for myself not the workers. They were also discussing smoking various things. I am extremely unhappy with this service. I drove 30 minutes one way because this is the closest Papa John’s location, only to have my food stolen.

Edit: the GM was very nice and provided me with a full refund. I’m still very disappointed in this experience. I have always said Papa John’s is my favorite pizza. I’ve recommended it to so many people who, shockingly, have never tried it. I don’t think I will be back for a long time, or be recommending it anymore. I am very appreciative the GM took my...

I had the worst experience I've ever encountered at a restaurant in my life. I placed an order online for Papa John's at the new location in Auburn, Indiana, on W. 7th St. When I arrived at the restaurant to check on the status of my order, the man making the pizza crust walked over to the computer, threw up his hands in frustration, and said, "We'll get to your pizza when we get to it."

Feeling discouraged, I went back to my vehicle and waited for a while. After some time, I noticed a different employee, a woman, at the front counter, so I asked her how long my order would take. She told me it would be about an hour. I decided to wait, but after about ten minutes, I returned to the counter to ask if I could change my order to delivery. She agreed but said it would take another 82 minutes because the drivers were backed up with deliveries....

I have always had good experience with this papa john's until today. I ordered delivery like I normally do. Their online tracking said it was in transit.. After awhile, it said it was delivered and I hadnt received it. I called after an abnormally long time and they said their internet was out of service and that the pizza was on the way. So I waited 10 minutes and called again with the concern of they said it was delivered. The manager got snippy with me saying my pizza would be there. When the pizza FINALLY arrived, the driver admitted to waiting at a company for an extended period of time before he finally left the pizza and came to me. If your system says it was delivered and your delivery guy admits to being behind, maybe your manager shouldnt be...