Pizzeria Luba — Restaurant in Auburn

I don’t typically leave reviews — especially negative ones. As a local business owner myself, I understand how much weight reviews carry and how damaging they can be. That said, tonight’s experience at Pizza Luba was disappointing enough that I feel it deserves to be shared.

We arrived about an hour before closing and were told by the hostess there would be a 45-minute wait. She took our name and number and assured us we’d receive a text when our table was ready. We stepped next door for a quick pretzel to pass the time, trusting we’d be contacted as promised.

That text never came.

When we returned a little over 45 minutes later to check in, we were met by a blonde waitress who has been rude on previous visits as well. It should be noted that there is another waitress that is nice, professional, and polite. We explained that we had given our number to the hostess but never received a text. Her response was simply, "Yeah, well, you should have got a text." When we said we hadn’t, she replied, "Well, we're closing," and made no effort to apologize, involve a manager, or offer any kind of solution.

It’s incredibly frustrating to encounter this kind of service — especially repeatedly — at a place with genuinely good pizza. Sadly, poor customer service has become a theme at Pizza Luba, and it’s enough to keep us from returning.

We ended up going to Old Town Pizza instead — our longtime favorite — where we were greeted with a smile, seated promptly, and served a hot, fresh pizza without any hassle. It was a reminder of what thoughtful, respectful customer service looks like.

Pizza Luba may have good food, but until the customer experience improves, it will remain one of our last...

Do yourself a favor and come eat here, now! Don’t look any further… Wow! I am so happy my fiancé who is never in the mood for pizza was in the mood for pizza. I love to find new places and as soon as I saw the high ratings I stopped looking.

We arrived mins before they opened and saw there was already action inside. We walked in and were sat immediately by our server Allie/Ally. She was so sweet and fantastic.

I asked about some of the dishes she recommended and she gave us a minute to look over the menu. We started with the fig and prosciutto appetizer. We never knew we liked figs so much the blend of arugula, prosciutto, figs, and goat cheese was incredible. Then we opted for the fat Lou pizza, I had to try it with the ranch that was made in house and it did not disappoint. Our meal was absolutely delicious. When we thought we couldn’t be impressed anymore, she offered us dessert. Options were homemade ice cream or cannolis. The flavors were either vanilla, chocolate, white macadamia (I think), and pistachio my fiancé obsesses over pistachio ice cream so we got the pistachio ice cream it was probably the best pistachio ice cream I’ve ever tried. I would recommend this place 100 times over. I think prices are fair for the quality of food and service that you receive. I can’t wait till we visit again in Auburn because I would love to try their meatballs and honey badger pizza and I can’t forget the Cesar salad and garlic bread. I hope you check this place out and enjoy it as...

Pizza was awesome. I love wood fired pizza so this was right up my alley. It being sourdough was awesome cuz of how much crunch it gave the undercarriage. Went in with my 2 kids and was being sat at a table.. I told the host we were just ordering to go so instead of a table she asked if we could sit in the bar front area. Which I understand because its a small place and they want to keep tables for dine in guests. I although it was slower cuz they just opened. But my order was taken and asked if I wanted a delicious beer from the draft. Got the whoosh. Solid hazy beer. Also was giving there wifi password from the same lady who took my order. She was cool and fun. I got the Margherita and fat lou. Both were really good. I did like the fat lou a little better. And would recommend eating right away. Not as good when you get home and the pizza cools down. But thats how wood fire pizza is. The fat lou was still really good cold though. Awesome place extremely...