Arby's — Restaurant in Augusta

I want to share 4 points of dissatisfaction.

When I placed the order online the system said the order was going to be ready at 7:44 PM. The order wasn't ready and in my hands till about 8:00 PM or about 20 minutes after I placed thr order.

When I drove up through the drive thru I was told I needed to go inside to pick up the order. I asked if I could just pick it up through the drive through as I had a 10 month old that I would have to take inside the store with me and manage leave the store juggling the order. I was ignored by the drive through person.

Once inside I mentioned this to the very young lady who apologized and said I can pick it up through the drive through. Then another older very tall lady went to the drive through window and when I began to address what had happened she just looked at me and said "no". I'm certain this rude lady was the one I first experienced.

4 Once I got home I didn't get the cheddar beef classic in the onion bun but rather got much smaller classic roast beef (no cheese) in a sesame bun, nor did I get any sauces and there were no...

I decided to stop here for a quick lunch and was dreading going in because every fast food restaurant now is just a complete shit show . But to my surprise, this Arby’s needs to be the standard for all other fast food restaurants. I had my food in less than a minute. The person working on the counter didn’t roll their eyes while taking my order. This was right in the middle of lunchtime, rush, and whenever they got any kind of a breather instead of getting on their phone And doing nothing they went out in the dining area and clean tables. There was not a drop of food on the floor tables were clean. They came by and talk to you asked you if you needed anything. One of the ladies actually gave me a holiday coupon book. It’s nice to know that people still care about what they’re doing and whoever owns this Arby’s needs to give these workers a bonus For going above and beyond in this...

Update: Got a follow up from "the owner" with a link saying "A member of our Guest Support Team will reach out to you to make it right", with a link. I filled out the link and never heard back... I'm sensing a pattern.

Long day of driving and thought we would try an Arby's, bad choice. Drive thru and business was slow. Ordered 1 beef and cheddar and 1 classic double (no cheddar) - she repeated it back and was totally wrong. We went thru again and the next time it was correctly repeated back. $17.00!!! for 2 sandwiches? No drinks... just 2 sandwiches.

Bummer was we get to hotel and the order is wrong! Seriously, how could this be when we walked thru details. There is no receipt so we don't have anything to stand on or verify so caveat emptor once more. Good news is that we will not pass this way again.

Oh, and the drive thru is so bumpy it's like hitting the...