Veracruz Restaurant — Restaurant in Augusta

On 07/09/20, I took a party of 6 into this restaurant for dinner around 7:45 pm. The service when first arriving was good. Salsa and chips brought right away with drinks. I ordered a chicken quesadilla and asked the lady how was waiting on us if the chicken was shredded she replied yes. Her answer should have been we will pop a can of Walmart chicken open and dump in center of quesadilla. When my food came there was a small tortilla shell on top browned and melted cheese was poured over a clump of can chicken in the middle and a soggy bottom tortilla which had not been browned at all. I was willing to try a single bite which I should have passed on because once the bite hit my tongue it tasted and smelt like can cat food! It was so disgusting that I had to dispose in napkin. Other orders at my table consisted of a beef nachos ( they had opened can of chicken and poured over including juice from can-no beef at all) returned food along with quesadilla. Another dish that was brought to the table was a combo hard shell taco and enchilada; the family member that ordered this bite into beef taco and began to chew breaking an entire outer portion of a back molar completely off. We called for the young lady who waited on us to come over; we addressed the tooth breaking with her and she made a joke but never brought management over to apologize or address the injury at all. We had 2 children at the table who could not eat their food due to smell and appearance. This is the most disgusting place that I have ever entered in Augusta! The management came to the front where we were standing, waiting to address the bill and the fact that not one person in our party could eat their food, He took the bill from me and as I started to speak to him he started speaking Spanish to another employee. Very unprofessional especially when 2 members of my party can speak fluent Spanish. I would NEVER recommend this run down place to anyone! The restrooms are gross and water pours from the ceiling when you walk in door.. toilets were so nasty I could not allow grandchild to use. AVOID THIS PLACE AT ALL COST! Waste of...

Our experience wasn't that great. First off we ordered cheese dip with no jalapenos for the pre meal chips and our waitress brought us dip with them, then disappeared. We had to tell the manager that we needed new dip, he said that they'll have to make some; all the pre-made dip has jalapenos in them. We didn't get the new dip until our entrees came. That was a waste. My wife ordered three tamales and she said they weren't good. She asked the waitress if they were beef or pork and the waitress said ground beef. They were kind of ground beef. Inside was some kind of shredded meat with ground beef sprinkled on top. If the waitress had been forthcoming my wife wouldn't have got them. She said the ground beef was greasy too. I got the enchiladas supreme (4 enchiladas) and the chicken one was not good at all and the ground beef was not good, an odd taste (not spoiled just not good), although it wasn't greasy for me. I ordered a side of refried beans and they pretty much had no taste.

As in another review I saw our waitress disappear for long periods of time. The restaurant was not that busy, in fact I asked my wife if the waitress had a bunch of sections to try to give her the benefit of the doubt. My wife said it didn't look like it. I defer to her regarding tips and waitress duties since she started as a waitress at 12 years old in her family's barbecue restaurant and was a waitress on and off after her mom closed the restaurant until a few months after we were married at 25 years old.

Our niece is starting college in Augusta this fall and so we probably will visit her a couple of times a year. This will not be an option to take...

Now my fiance and I, and a group of his coworkers and there wives all dined in at this establishment last Saturday. And I have to say that I was really disappointed and taken aback by how my fiance was charged, twice, for something he didn't even asked for in the first. Only to later find out that his coworker had been duped also by paying extra as well. Which increased the bill size drastically. And to top it all off, the drink I ordered tasted really old and watered down. It was absolutely disgusting to even get another sip in. However, the only part that can salvage this rapport is on how well the food still tasted. And the customer service was fairly well also. But, other than that, the experience was, overall, was very disappointing compared to when I started going there and made that one of my go to places after church. But a lot seems to have changed there. And I can't point my finger on it, whether it be management in terms of hiring a right and responsible crew. Which I highly doubt that was the case in this latest debacle. Or, could it be the case against the man who was our waiter, for not appropriately notating the right items that was supposed to be on the bill. Yet carelessly added extra items, in what seems to be an in direct form of price gauging on our bill. That needs to be look into further, or else, this establishment may not remain in this location for long. But first, start by hiring the right crew that are honest, and not careless either. Then make sure that soda beverage dispenser is either cleaned up or change the filter so that the drinks won't taste syrupy and...