Aurora Pancake House — Restaurant in Aurora Township

This place is a block away from where I live. I stop up here sometimes. It is the old time Greek style diner with a extensive menu and endless cups of coffee. The owner is Mexican. He used to be a cook in the kitchen when the Greeks had this restaurant. When the restaurant came up for sale, he purchased it. As he should have. I have noticed they have escalated the Mexican menu selections over what it once was. I had a Mexican breakfast combination on special in the past when I stopped up here. It was deliciously Mexican. I will stop here if I need to get out of my apartment to clear my head. Breakfast all day. Daily specials. My pallet is the type that when I find something I like, I stick with it. For Aurora Pancake house, Greek style chicken all the way with Greek style oven brown potatoes. Greek chicken is not on the menu. They will make it so long as I understand it will take 30 minutes for this entree to cook. Worth the wait. I ask for my side salad to include tomatoes, cucumber, feta cheese. Like a small side Greek salad. Again, a special order was no problem. The entree was enough to feed two. I had mine for lunch and dinner. It came with a medley of carrots and broccoli. I was shocked to see the rice. I didn't really need it. It was the first thing I ate. Drenched in lemon juice and spices, mmm mm mmmmm... The whole plate was seasoned in that Greek lemon juice and spices combination. The server I had was great. Pleasant. As expedient as the entree allowed. This is a family place. The clientele is friendly. Always pleasant. A Hot tea can fill 4 cups. More if one asks for hot water in the cup as well as the tea pot. These are kind generous people. When I was off of work on a non related work injury years ago, they kindly let me stop in and, for tips, make balloon creations for customers on the weekends. Plenty of seating. The cashier situation needs improvement. There is too much time waiting to be greeted, seated, pick up carry outs, pay the bill. The servers carry this procedure out. Problems can arise at the register holding up the server from serving the customer. They are open to 2:p.m. during the week. Sunday too. And to 7:p.m. on Friday and Saturday. This place is not fussy. They are...

My family and I have been going to Pancake House for 25 years. They recently obtained new management and let me say I have never had such a horrible experience at this restaurant than the one I had today - I rarely ever leave reviews so for me to take the additional time to write this describes how disappointed I am. I called in for an order pick up at 10:30am. I was told my order would be ready in a half hour. I arrived at 11:10am to pick up my order. I waited in line and when it was my turn she not only charged me, but made me wait another 15 minutes before telling me that my order didn’t get placed correctly and that I needed to wait another 20 minutes if I wanted my food. I drove from Oswego with my children and was very upset. She made no effort to reconcile and to be honest I would have waited if she hadn’t been extremely rude. She didn’t even listen to me and walked away as I was speaking. I asked to speak to a manager and she told me he was busy- which tells you the quality of the customer service offered. I had no other choice but to leave. Pancake house has switched management a couple of times throughout the years and we have always remained loyal, despite the food quality subsiding as the years passed. We order the same thing every time we go so we can confirm it’s not like it used to be but we never complain. It isn’t fair to have so many memories at that restaurant and be treated so horribly like my daughters and I were treated today. Pancake House has just lost our family’s 25...

I was impressed by the vastness of the fine looking menus. Until I tried the food. The table also impressed me a little. Although there was no white sugar in sight, they did have French vanilla creamers. When they brought the bread to the table, it was super hot. One minute later, the whipped butter was melted but the bread was hard as a rock. Microwaving bread removes the moisture. Microwaving anything removes moisture. The soup was so thick, I could have used it to patch potholes. The pork tenderloin was not fresh. And the gravy congealed to the potatoes and the breaded cutlet. I got a whole cinnamon stick buried in my dish of rice pudding. And the decor was interesting with mismatched carpet remnants replacing damaged areas of the main carpeting area. And practically every photo on the walls placed crooked. I suggest (after looking at the whole place a little closer, and in light of the whole condition of the building, food, atmosphere, service) just tear the place down and start over with new management. I love food places like that, but the quality standards are so low... its sad. First step, at least just focus on what you can make well and easy, breakfast. Cut...