Cold Stone Creamery — Restaurant in Aurora

My family visited this location this evening, and the experience was completely ridiculous. Upon arrival, we found two young employees in the back room with their feet up, focused on their phones. They made no effort to acknowledge us or any other patrons. Despite the surrounding shopping center being clean and well-maintained, the interior of this store was unkempt and unsanitary. When the employees eventually came out from the back, neither appeared appropriately groomed for a customer-facing role. More concerningly, neither of them washed their hands or put on gloves before handling items behind the counter. One began aimlessly shifting lids around, while the other stood silently, glaring at the customers who were waiting. After being ignored for several minutes, I asked, “May we place our order?” to which one employee casually replied, “Yeah,” but still made no effort to engage. I then asked, “With you?” and received a dismissive, “I’m just waiting for you to start telling me what you want.” At that point, it became clear these individuals had no interest in providing service or maintaining basic hygiene standards. We left without ordering. Their behavior raised serious questions about whether they were even in a suitable condition to be working. This was an extremely disappointing and frankly disturbing experience. I strongly encourage immediate review of this location’s staffing and...

I ordered a birthday cake for my daughter's birthday, she requested a purple cake with gold writing. When the cake was delivered it was terrible, it looked as if an elementary school child had decorated the cake, & the cake was purple with orange writing. When I contacted the store & I spoke with the owner Alan Weldon, he was very rude and accused me of trying to get a free cake?! Are you kidding me?? I've already paid for the cake and didn't get what I had specifically requested. My receipt even says purple cake with gold writing and the cake is purple and orange. The owner then said he wouldn't do anything to try and make this right & when I asked for cold stone's corporate phone number he told me that he didn't have it and I needed to look it up. I showed pictures of a cake that I ordered years prior from the Arvada location as comparison and said I was just expecting a professional cake. The man who runs this franchise is very rude to customers and has no business being in customer service or any jobs related to working with the public. He has shown me with no respect talking over me and even hanging up in my face. If I could rate this location with zero...

This was our first visit to this Cold Stone Creamery location. Customer service was outstanding. And the ice cream is the best ever. While pricing could be seen as a little high; you get what you pay for. The ice cream is made onsite and daily. Several flavors and toppings to choose from. We appreciated the time the store owner took with us to make sure our experience was nothing but the best possible. This Cold Stone has a great location and plenty of free parking. You won't be disappointed with your purchase. Delicious! And a great staff to assist you in making sure your experience is nothing less...