McDonald's — Restaurant in Aurora

Found missing item in my mobile order and called the store. I request refund for the missing order and the lady picked up the call says, you have to come back to the store to pick it up. I said, I don’t come back. (Because I already arrived home and have other schedule.) she said, I don’t process the refund. I request to talk to the manager and she said manager is not there and she refused to call her. Then we argued and then she explained that she has no right to process refund for mobile order unless the customer is physically in store. I said I can’t get back to the store I’m with a baby. And she said “so what are you gonna do?” Okay Isn’t you should give me an option and find out the resolution for the mistake that your store made? Why you ask me what I’m gonna do? How am I responsible for your McDonald’s refund system? I asked her name for a reference and she is mad. She hung up the phone quickly and she sounds have cried later when my husband called back. What a customer service. People don’t know how to answer phone about order complaints, and don’t know how to resolve problem. You should at first apologize for the mistake that your store made and explain why you can’t process refund at first. Not ask me to come back to store and just say you don’t process the refund. The way you were talking isn’t a good practice. I am extremely unhappy about the way that she explained things (conclusion first and explanation comes later when being asked to provide), even though it’s not her fault. Learn how to...

Today this location got my family TWICE! First time no indication one of the drive-thru speakers was not working (my lane). 20 MINUTES, later um-team cars to navigate through, we go inside. Great service was given! Second time, same day. I used the app for our order this time. Upon finalizing, the app says, THIS LOCATION IS CLOSED. Although I was right in front of this location, Eola/New York St. Aurora IL. Sooooo I go inside trying to get help, also to inform a manager that the site is showing this location is CLOSED. He, didn't appear to care that customers were being directed to another McDonald's. Mr. Martel, only acknowledged me to say, "I'm on break". Mr. Martel, said this multiple times. Before telling another team member to assist me. Mr. Martel needs more training. McDonald's as corporation has a high level of customer service. This alleged manager is setting a poor example for our youth who will be seeking employment opportunities. And for the staff there who may have observed his RUDE and SELFISH behavior. It was not apparent I guess, that I was trying to assist that store. Its own app was directing customers to another location. I know it's the law to have breaks and lunches. It's how Mr. Martel, chose his words. At this point it's not about the...

Sent my daughter to get food at around 11:30pm this evening. I asked her to get me a filet of fish sandwich. When she got to the drive through she had me on the speaker phone. A woman took the order and my daughter said I would like to order a filet of fish sandwhich and she said she didn’t have it on the menu?!!? What??? Did McDonald’s get rid of the filet of fish sandwhich? I actually looked it up on my phone and I couldn’t find anything about McDonalds getting rid of it. So I said to my daughter ask her again. Ask her if they stopped selling the sandwhich? So my daughter asked the woman again (who she said she believed could have been a manager) the question and she responded with uh hmm uh, not on the menu. I was thinking maybe she didn’t want to clean the frying grill? Why would she say not on the menu? Did they run out of them? I could see if they were closing at 12 midnight. But it shows this McDonalds is open 24 hours so what is the deal????...