Misaki Sushi — Restaurant in Aurora

This a really sad review to write as this was one of my favorite restaurants near Central Park. A little expensive and sometimes a little slow but consistently good food….until this most recent Valentine’s Day.

My husband and I don’t normally go out for Valentine’s Day, but we didn’t feel like cooking so we figured we’d treat ourselves to sushi. We called before walking over and we told the wait would be ~20 minutes and they could put us on the list, not a problem. We left our house at about 5:40. Checked in around 6:00 on what the remaining wait time was. They told us another 15 minutes most likely. Again, not an issue, it’s vday, they’re busy. We ended up getting seating around 6:10 and put in an order for some rolls and miso soup straight away. The miso soup comes out pretty quick but we were warned the sushi could take a while.

After over an hour of waiting (with no update or real acknowledgement from the waitstaff), we flag down a waitress and ask politely if she has an update on our food to we she says “the best I can do is check”. She never comes back. At this point we’re hungry, but not angry. No one else around us, including people who were sat before us, had gotten their sushi either.

This is when the night went weird. Shortly after asking for an update about our food. The manager storms by and tosses a plate of falling apart warm mystery sushi on our table and says “you can start with this” and proceeds to swear as he walks away “this is f**king ridiculous”. My husband, against my advisement eats one piece of the this mystery plate and confirms that is is really really bad.

We flagged down a waiter and explain that we’ve been waiting for over an hour and that this plate was just tossed in front of us. The waiter, clearly embarrassed, apologizes and quickly takes the plate away.

At this point we decide to leave, as we have no eta on food and there’s clearly no quality control on the food, so we don’t trust it. Especially with sushi, I want to know care is being taken with the food placed in front of me.

We left cash for the soups on the table and let the wait staff know we were leaving. If anything, they seemed relieved they had one less order to fill.

Not sure what happened, if it’s a change in management or a staffing shortage, but something has gone horribly wrong at...

On their good days they are the best in rhe area but their current wait staff leaves much to be desired. Last time we were here, we had a waitress who couldn't figure out drinks to save their life... and I'm just talking about what's in the cooler.

This time we were told food would take 20ish minutes for a togo order, they took our number, and I went to wander. Came back at the 25 and was told 10 more. Came back again and they said I could have part of my order but rest wasn't ready. I took it to a table even though we had wanted food TOGO so kid could eat just to find out the part that was ready was cold since they had held the part order at the front that long...again without contacting through the phone number they had. I was told one of their chefs had an emergency... which is understandable but they can communicate before this decline. The proper and polite thing when it would have happened would have been to be honest and message "that our original estimates were inaccurate, would you like to keep your order"? Instead I spent $80+ on food that was cold for my husband and child, I'm at 55 minutes for my sushi and have recieved 0 texts, and am about to go over to get my sushi. It's dinner hour, I get it. But almost 3x the quoted 20 minutes is absolutely ridiculous. While typing one of the waitresses walked over to where we were seated with the rest of my food and I brought up this issue and she said we could have canceled anytime. I asked when there was the opportunity to in our discussions and with the expectations I was given and she said they were too busy to deal with that and it was based on the sushi chef... because it's the sushi chefs fault that the women can't manage the customer service of orders. They had 3 women behind the counter both times I had checked. Yes they had lots of orders but if the whole point was to txt people to save time. If they had been honest at the beginning we could have all saved...

This was my first time going to Misaki after their move from the old area within Stanley Marketplace. We were seated immediately and I thought the decor and new set up was pretty nice! It was a little busy but not packed or crazy at all. We noticed they had a new ordering set up so we scanned the code on the table and placed our food order, then hit the service "call" button to get sake. We pressed it the first time, the light turned off after a moment, and we waited for about five minutes and nobody came. When a girl brought our rangoons I told her we tried to hit the button and no one came, and she took our sake order. We are our crab rangoons, as we were wrapping those up our sushi order came, and I was told the sake was on the way. We sat thee and ate our whole sushi order and still had no sake. I checked my open tab and saw I had indeed been charged, so we pressed the button the see what was going on. Again, no one came. We had to flag somebody down and ask where our sake was again. We finally got it long after our sushi was eaten but no apologies, no comp, nothing. And then you expect a tip? There was no service provided in my opinion that warranted a tip at that point. It was a very frustrating experience because the sushi is absolutely phenomenal, but I will never done in there again. So...