Piramides Mexican Restaurant — Restaurant in Aurora

I’ve eaten here at Piramides and I’ve also ordered to-go as well. Ive recommended my friends and family as well because I’ve never had a problem with the food it’s always amazing . Today Piramides gets one star from me because of their Customer Service. I ordered from Piramides today and when I opened my food there was a hair inside. I brought my food back to let them know and the lady working the front was so rude that couldn’t even believe what was happening…. She kept blaming me that is was my hair and on top of that she pulled the hair out of the container with her bare fingers and expected me to want it back …. She wasn’t even wearing gloves or a hair net. I asked her if she could just remake it because it’s gross to find hair in food obviously. I even ordered something else. I thought we left on okay terms - I even tipped her because I appreciated her re-making it. I thought it was all over but when I sent my employee to get the food she yelled at her and blamed her for the whole thing and followed her outside still yelling. I think this is so unacceptable. I asked for the manager and she stated that she’s “the only woman who works there and she doesn’t have time for this” Being a business owner I am completely appalled. Whoever this woman is will ruin the reputation and the reason people go to eat at Piramides. No one wants to be unhappy where the spend money. Love...

Avoid this hole at all costs. I've never been served garbage and expected to pay for an entire uneaten meal before. The tacos El carbon was Grade F meat swimming in a small pool of literal fat grease. Not a little, there was so much grease that when I bit into the soft taco it ran out and poured all over my fingers and hand. Inedible! The meat tasted more like liver than beef steak, and the amount of onions was baffling. The corn flour tortillas were almost see through because of the grease. The green chile tasted like it came out of a can. The relleno was super tiny and the cheese wasn't melted inside. And we didn't complain to start, only when the waitress asked if everything was okay after seeing we didn't eat our food, did I mention how greasy it was. We had other patrons next to us so I wanted to be quiet about it, no need to be obnoxious or anything. She had a lady come over, she apologized and offered to make us "non-greasy food", which was weird. We politely declined, thinking at least take one item of the bill. But then came then bill and nothing was taken off. At least take off the liver and onion tacos disguised as el carbon! Last but not least, 11 bucks for a house margarita that was served with barely any tequila, not even a jigger full for a large margarita was just insulting. Don't waste your hard...

We've been coming here for several years, and it had always been a favorite when we're in the area. Today's visit has cast a pall, however. There is a shrimp section of the menu, which is clearly headed that all shrimp dishes come with rice and beans. Rice and beans don't automatically come with the combos, though, so my husband ordered the #19 (which doesn't include the rice and beans) and we ordered the quesadilla camerones as an appetizer, so he could have the rice and beans which were specified to come with all shrimp dishes (the quesadilla was not listed as an appetizer.)

All combos used to include rice and beans; now, unless the menu states otherwise (as it did for shrimp dishes) there is now a $3.95 charge to include them (sour cream and guacamole are $4.25.)

Increased food costs are definitely a thing, but nickel-and-diming over rice and beans isn't a good look.

Edit: my tamale had a piece of hard (masa, hopefully?) that was over 2" long and hard as a literal rock. It scraped the roof of my mouth.

I think this was...