Amy's Ice Creams — Restaurant in Austin

Amy's in an airport - BAM! Austin has the best, most unique airport food purveyors... do I really need a plane ticket to drop-in to the airport? I think not. A "local treasure", truly. I can not count the number of friends that have worked at Amy's at some point, nor the number of fond memories I have dropping in as I grew up for a delicious cream. The flavors are great, from the always-a-good-call Mexican Vanilla standard to their seasonal flavors (like Shiner beer) and funky combinations. The staff (who are accepted into the Amy's cult via a be creative with a paper bag application process) is always friendly and fun, will beat your ice cream & crush-ins together before your very eyes, toss it back and forth at each other and then throw it across the street at your face (note that you must request this privilege). The only down side (for myself) is the milky richness of the ice cream as I am lactose and tolerant. Probably a delicious bonus for others, however if you are as well Amy's also carries sorbets, ices and other...

I grabbed a shake while at the airport. The person waiting on me watched as I entered my tip and was clearly not happy with what was given. She proceeded to slam objects around (clearly displeased) and passed me my shake while avoiding eye contact. I politely said thank you while she turned her back and walked away giving no response back. I will not be returning to this establishment and hope they can work with their serving staff on customer treatment. In addition I noticed an additional tip jar (clearly self made) asking for more tips. All in all, a person shouldn’t be expected to tip more than the cost of their purchase and receive blow back for what they did contribute. The ice cream was good but the service was upsetting. Please work to do better...

Incident on 4/3/22 at Amy's Ice Cream stand. I walked up to the guy working there and simply asked him if they are open. He responded "What the hell do you think? The lights are on!" I then told him in a nice tone that I was simply asking him if they were open and did not appreciate the attitude. It went downhill from there as he went irate. He then slammed the ice cream on the counter. This all went down in front of my 8-year-old daughter. The absolute worst customer service I have ever experienced. I was close to reporting this guy to the airport management but had to catch my flight. Avoid this place...