Dear Diary Coffee — Restaurant in Austin

Horrific establishment lately. As a local, I’ve been coming here for years. The last few times have been really disappointing especially with the food quality, and today was down right disrespectful. I was using the printer-I’ve used it hundreds of times over the years. It’s easy enough & you pay before. I go in this morning, & it’s completely off so I ask the barista to help out and explain I’ve already paid but the printer isn’t turning on. She says “oh haha I have no idea”…. Turns away from me… As if I was asking a patron? I said oh okay, can you ask someone who can help then? And explained this is time sensitive. She said “haaa I’m the only one here…” and went back to sitting behind the counter 🙃I asked if she minds if I then play around with the plugs, and light switches, or if she’d like to do that and help since she works there and I wouldn’t want to cause damage. This got her attention enough to walk 3 steps closer but certainly not to help the only person in the store who just tipped her 20% - LOL - She said “I told my manager we should throw it away. This never works..” I told her actually it does, I used it a few days ago and most employees are eager and ready to help if a customer has already paid and the printer isn’t on. I asked her if she could reach out to her manager to help since I’ve paid and need this printed by a deadline & she was refusing to help and she said “no my managers sleeping - she sleeps late.. haa” I asked her what she suggests I do at this point. My mind was absolutely blown. I explained in every way I could. Safe to say me and the rest of the neighborhood are pivoting to Bennu. Get better staff & treat the locals who have been coming to you for years with respect. Don’t ever say to someone that your manager sleeps late and then ignore them when...

Dear Diary Coffee Shop in Austin is a vegan coffee lover's paradise. Their commitment to exceptional coffee is evident in every sip. Here's why I'm giving them five stars:

Unforgettable Flavors: Dear Diary offers an impressive selection of vegan coffee creations that will leave you craving more. From their perfectly brewed classics to unique specialty drinks, their menu is a delightful blend of creativity and flavor. Expert Craftsmanship: The baristas at Dear Diary are true coffee artisans. Their expertise shines through in every cup they serve. The care and precision put into crafting each beverage ensure a consistently exceptional experience. Sustainable Practices: Dear Diary's dedication to sustainability is commendable. They prioritize locally sourced, organic ingredients, and their commitment to eco-friendly packaging and waste reduction sets them apart. Warm and Inviting Atmosphere: Stepping into Dear Diary feels like entering a cozy sanctuary. The inviting atmosphere, comfortable seating, and friendly staff create a welcoming space to enjoy your coffee and unwind. Outstanding Service: The staff at Dear Diary go above and beyond to provide stellar customer service. They're knowledgeable, friendly, and passionate about coffee. Their genuine enthusiasm adds an extra layer of enjoyment to your visit. For an unforgettable vegan coffee experience, look no further than Dear Diary Coffee Shop. Their dedication to exceptional flavors and sustainable practices make them a standout choice in Austin's vibrant...

I very rarely leave negative reviews, so consider this both a warning for customers and a piece of advice for owners. Don’t get the tacos. I realize this is a coffee shop and not a taco shop, but if you want food just get a donut. The tacos are 1 pretty flavorless and more importantly 2 wrapped in paper. Why are we wrapping tacos in paper you guys ?? They stuck to the paper and not only fell apart, but then tasted like paper. Literally such an easy fix, just use aluminum foil (the paper isn’t even recyclable because food sticks to it, and frankly recycling metal is better for the environment anyway if that’s what you’re going for). My biggest red flag in coffee shops is paper cups in a dine-in setting. They quite literally sell mugs and ceramics and stuff, why am I drinking coffee out of paper in the shop? The space is a little awkward. Between the somewhat cramped shelves where they sell things, there’s not much room for tables. Despite this, they really packed in as many tables as possible. With this many tables you’d expect there to be a ton of people, but most of them were empty (even on a Saturday morning). Easy fix, lose a table. Positives: the spiced vanilla thing is good, and the donut is actually quite good. I was very pleasantly surprised by the donut. Staff...