El Nuevo Mexico Restaurant — Restaurant in Austin

I seriously don't think we will be going back. If you had looked at my review 8 months ago I gave a 5 star rating but my son took me there tonight and we were both very disappointed. They are remodeling and that is fine but our waiter was just ok. I wish we had gotten his name. We were a party of 3 and we also had a expensive to go order. I was really surprised that we ordered 3 to go plates and when I asked for the chips and salsa I was charged an additional $6.00 for the chips and salsa. Most places give you the chips and salsa when you have a to go order. If I had ordered in they would have been given to me, right? Are you kidding me. I just ordered an additional 35.00 dollars worth of food and after the bill is paid I had to pay for the chips and salsa too? Which I didn't get my change back! No I wasn't going to cause a scene for five bucks but I will be sure to get my waiters name if we go back in the future. The food wasn't as good as usual. I am not sure what tasted different but even my son commented on the taste of the tacos. My experience was the cheese enchiladas. I asked for refried beans and got charro but they were good so that was fine. Also the Margaritas were delicious so that says a lot. Still I am very dissatisfied with our server and the fact that he didn't bring our change back...

This place - El Nuevo Restaurant - 911 West Anderson Ln., ATX. This is Wednesday, June 1, 2022.

I am stunned.

I started eating at this restaurant about 3 weeks ago - 3 to 4 times a week, spending $40+ each time. I always had problems with my orders - reason being is the waitresses had difficulty understanding me. No problem, until tonight - Wednesday, June 1,2022. When my bill did not add up I asked the waitress about it. She gets “mgr./sister/owner.” This person ignorantly says to me, “ Every time you come in there’s a problem.” What? She infers because I am white I cause problems- what? When I try to talk with her, she argues- WITH A CUSTOMER OF A RESTAURANT. What this uneducated bigoted family restaurant owner did not know is I have a beloved half brother, who is Mexican. The dense nerve of this person is beyond belief. Obviously she does not need my business or that of any other “white/non Hispanic” person - she continued arguing with me as I was leaving. Also, they own El Nuevo Restaurant, 201 Childers Dr., Bastrop, TX. To El Nuevo Restaurant Family - as intimidating as she is to your family (brother also inferred that to me) get her out of the public. To the people/public - There are so many good non bigoted Mexican restaurants in & around ATX -...

Other than the salsa, it was all pretty terrible. There was no wait to be seated, no one in line, yet I waited several minutes before any employee acknowledged me. Not a great start but no big deal. The server did return to take my order in a timely fashion and my order was accurate, though I wish I had ordered something else or better yet, just eat elsewhere. I had their $6.25 lunch combo of two "entrees" and two "sides." Ride and black beans, fine. Chicken "burritto" had a fishy sort of smell and some of the meat chunks where dry, some of it looked a tad pink still. The beef taco... almost no cheese at all. I mentioned this to the server, she just said it's how they serve their lunch. No attempt to make it better, no attempt to see what could be done. I waited a little longer and finally spoke with the manager. He had the same approach but when I politely gave up, he did reduce the cost of my meal. I'm sorry but this food was terrible. A few months ago I ordered a potato, egg and cheese breakfast taco and the cheese they used was cheese whiz style product and not at all appetizing. There are many worthwhile tex-mes places in Austin and this definitely is one that I will drive right past...