Game Over Videogames — Local services in Austin

Just got a GameCube and two games, Paper Mario $40 and Pokemon XD $40. The very nice girl at the store told me the GameCube was tested and that if it didn't work they would give me store credit. I knew they had a bunch of them back there so I figured well if the console is broken at least I know one of the others will work. So I confidently bought it and two expensive games, thinking everything is tested so it's cool. I was wrong. I thought the games were tested too for some reason but they're not. So that's my mistake. I didn't ask and I thought they were tested since the console was tested. Ok. My bad. The thing is though...anyone can just go there, trade in a broken game and they sell it and then there's no refund at no fault of the customer :(. So anyway, the Pokemon game didn't work at all. So now I get to wait who knows how long until someone else trades one in. I'm really disappointed. I get it that a lot of games go in and out. But maybe they could at least test that the disc can be read. At least that the game starts. That would take like 1min per game.

Also, the girl didn't sell me a memory card with the GameCube. Kinda can't play it without one and it's been so long that I forgot I needed one.

So today I spent $140 got home super psyched. And I am now super disappointed. If is had the memory card I would be happily playing one of my games. But I'm not. Aaaaaand I have to go back there to get one. Blah.

Neat store, nice employee,...

I am willing to change my mind and give credit where credit is due. I was originally frustrated with this store due to, in my encounters at least, the fact that they rarely had cash on hand in the past whenever I would attempt and sell games. I have since changed my mind after the owner personally reached out to me through email and we had a meeting of the minds. That kind of personal attention does not go unnoticed or unappreciated on my end David! I am now a regular customer at the Anderson Lane location and since Derek is the only staff member I know by name there, I will shout him out. Derek is a very competent manager and extremely knowledgeable about retro gaming and I have also seen first hand his ability to multitask a very busy store. Game Over is one of Austin's own. It started here and, while it is not a perfect business in my opinion, (and truly, what is?), it is far greater than the other options that we have available. I'm looking at you Happier Times lol...more like Bummer Times. So I am here to revise an old poor review and give David and Derek a very sincere thumbs up! Please keep up the good work! Me and my beloved...

Came in on 1/8/2021 around 1:30 and when I walked into the store I thought it was completely empty until I heard rustling in the far back. The only 2 employees present (Derek was one) and a younger guy didn't even seem to care someone entered the shop. The only reason I mention this is because I've been to the Lamar & Park North (SA) location and at each, the employees there seem ready to welcome you and help find items you're looking for. Felt like I was an inconvenience so I talked myself out of buying any products. Maybe the sales pressure of GameStop is why their employees try to engage customers, I would just prefer to spend money on local establishments.

Safe to say I'll never return to this location, which is unfortunate because it has a bigger footprint than the other two I mentioned and a seemingly more robust...