KFC — Restaurant in Austin

I would give this place a zero but not available. I ordered a 3 piece combo and a big combo with 2 sides. The girl taking order said we don’t carry any 3 piece with two sides. So right there I should’ve drove off. Not only did I get 2 boxes with 2 burned pieces of chicken. No two sides in box. No receipt in bag for me to look up number. Natalie informed me she would not give me a refund without a receipt. I explained I didn’t get a receipt. I explained that I live 40 minutes away. So to drive back it would be 40 minutes and drive back home another 40. So she said sorry without you bringing all the product back she would not give me my money back. So I am missing a side plus a piece of chicken. So don’t have everything I ordered. I asked how can you serve someone crispy to the point that it is burned chicken. She said oh I know that’s the way our chicken is coming out today. So Natalie knew how burned it was. So I asked her should you ask do you mind this chicken this way( burned). I told her once again I want a refund. She said no because you are just going to eat the chicken and then we will give you a refund. I asked for corporate number she said sorry you have to look it up yourself. I asked who is in charge she said she was. She put me on hold for 15 minutes. I waited. Now Josephine that is a little above Natalie comes on the phone and says. You are not getting a refund without you bringing everything back. I know you are just going to eat the chicken That’s what you want a refund and eat the chicken. Rude, sorry customer service, raw biscuits. Unbelievable. I wondered why there was one car at KFC and next door at Whataburger the line was at least 15 cars deep. I am not driving an hour and 1/2 to return this burned chicken. I...

If I read the reviews about this KFC at 801 E. William Cannon Dr in South Austin ahead of time, I would have gone somewhere else when wanting fried chicken. This store has bad service reviews. Having said that, I must admit that there was miscommunication between me and the supervisor Stephanie Rodriguez about what I wanted or did not want to order. It should have been a simple fix when I called. Credit my cc for what I did not want, and I will return the extra chicken order. But, Stephanie went on a tirade of what she said I said, but I did not say. It was evident that she was covering her behind. I cannot stand liars. I was not wanting something for nothing. I just wanted to be acknowledged that there was a misunderstanding on both our parts. When I returned back to KFC, she was very ugly to me, which made me stand my ground more. She even pointed up to where she said the incident was being recorded, and mocking me with her hand when I was talking. I replied that it is good that it’s being recorded, because I want Corporate to view the tape. I hope she does not delete it. I would not be surprised if it is deleted. Stephanie Rodriguez needs to be retrained (fired would be better). I hope she treats the employees better, because she is lousy in how she treated this customer. From what the other reviews state, it is a common occurrence. I will be contacting corporate about the ugliness and ineptitude of this so-called supervisor, Stephanie Rodriguez. The employee that she hid behind and who helped me finish the transaction, Patrick, is very nice. He profusely apologized for my unhappiness, which he did not have to do. He has helped me in the past and was always friendly and accommodating. Maybe they will promote him and fire the...

Last night, i ordered a family pack of 16 pieces of fried chicken 🐔. 2 sides of French fries 🍟 1 side of corn 🌽 I side of mac and cheese 🧀 😋 And biscuits. At the time when I paid, I asked him for extra extra catsup. The cashier was very nice and fast. But he didn't give the receipt and that time I really don't care about it. He asked me to move to the front while my order was ready. When he comes bringing my order, I never check it. Wrong!!!

When I got home and checked the entire order.. I found there were only 12 pieces of chicken. Plus, not catsup.. not even 1 pack of catsup!!

For real!! Why did I do this?? This is not the first time I got fewer pieces of chicken on my order.

Nooo way!!!

Rated 0 stars about the service.

Update: The next day, I stopped by the store to talk to the manager, but they were very busy, not enough staff, and I had to explain three times with three employees about what was my issue with my order before the manager comes and asked me to explain again about it. After all, he asked me what I could suggest to fix the problem????????? For real???? I said first, people need to take care better customer orders before they give to them. Second... it's not my business, and im not the manager of that business... he needs to find out how to fix it. Then he offered me one chicken sandwich to replace my missing fried chicken pieces. I said I'm not looking for food. I'm doing this because it's not the first time happening that. If it happens to me twice, think how many times can be happening on one day.. Then on one week... and how much money they are stilling from each customer they forget to fill out the right order for...

Short words.. I DON'T RECOMMEND THIS KFC...