Papa Johns Pizza — Restaurant in Austin

We called the restaurant 30 mins before they were due to be closing for the night. We ordered one large pizza, and that’s it. We get a call back about 15 seconds after hanging up from some guy stating that he didn’t have any delivery drivers this late to deliver our pizza. Okay, not a big deal, we told him we could pick it up right away. His response was “well how long until you get here because we’re walking out of this place in 30 min” We told him we could be there within 10 minutes. He went silent for about 15 seconds, I’m assuming he was contemplating how else he could get us to cancel our order. We aren’t from the area, just in town for a concert and most of everything was already closed, pizza was out last hope. Finally the guy on the phone speaks and repeats that they will be walking out there door in 30 mins regardless if we make it to the restaurant before then or not. After going back and forth with this guy, we can to the conclusion that he just didn’t want to cook our food. & we didn’t want to risk having them do something to our food. So we kindly asked for a refund. His mood perked up after that. He said “sure I can do that” and then he hung up the phone.I have never been so disappointed with papa johns. I most definitely will not attempt ordering from this pizza chain again in the future. It seems giving customer service is optional when dealing with customers...

I ordered a spicy sausage, chicken and spinach pizza and 2 orders of spicy lemon pepper wings. My order was wrong and Tony was very nice and understanding. He was willing to replace the whole order and pay for delivery. My husband and I decided that we wanted to reorder our replacement order and no one ever answered the phone after calling multiple times for over a hour. My husband ended up having to go to the store and Tony remade the wings. However, the order was still incorrect. He informed us that they are short staffed! I called multiple times in the last week to speak with a manager and no one answered. I went to the store on yesterday to speak with the manager (Jack). He was very rude to me and his customer service is absolutely terrible! As a manager, he needs better training or doesn’t need to be a manager. He slammed his hand on the counter at me, asked me what do I expect or want him to do. I told him that I would just come back and talk to Tony. He told me that Tony can’t make any decisions, he’s not a manager; he’s just a crew manager. Which he contradicted himself! He walked off shaking his head and slid my receipt at me. He will definitely lose a lot of customers with that attitude and demeanor! However, Tony professional and has great customer service. Jack could learn from him. He claimed that his name is Jack but I honestly don’t know if it’s...

Today I walked into papa John's to order a new Item on the Menu I ordered my food there was a customer standing on the side who started to have a discretion with another customer he started being Races you're employees that were working on this day of this incident.. We're friends with the person who was being racist inside of the business... I asked your workers for the address and they decided to not want to give it to me they said that I do not know the address.. Trying to understand is this is how you run your business your employees are not taking their job seriously So yes I asked the employee to run refund my money he stated in 7 business days that will go back on my card.... It is so sad if this is the way that you'll run your business you make customers feel uncomfortable because your employees can add a handle other issues between other customers... I would like for the main manager to this store in this location to be reached out to me as soon as possible so I can discuss this situation more with them and how they can improve the and improve the situation and...