Shipley Do-Nuts — Restaurant in Austin

This place is close to where I live, so I mostly come here for convenience. Having worked in 2 different Shipley's franchises in the past as side jobs, I'm pretty familiar with how things are run. Every time I try to get a dozen mixed donuts at this location, the employees always try to stuff them in the smaller box where the donuts are all upright & next to each other. Typically these boxes are reserved for when you just get a dozen glazed, and it's no biggie if they touch each other, since they are all the same. They are supposed to be putting the mixed dozens in the flat box, so they don't touch each other. Why is it that only this location doesn't understand that?

Also, I waited in the drive through for several minutes before the lady with the ponytail came to the window to finally help me. They hear a sound when someone pulls in and they can also see through the window, she was just not very helpful or friendly.

Lastly, this location doesn't carry the Big Earl kolaches like the ones in Round Rock do. The employees had no idea what I was talking about when I...

I was reading reviews and I rarely give these but after reading Will H's review from 9 months ago I had to. I go to Shipley's EVERY day for my morning donut and coffee fix. Been going there almost since it opened. The owners are an amazing , wonderful family who put their all into their business. They are compassionate, caring, customer orientated business owners. If I am remembering the name right Will H. is a disgruntled, ex employee who was as lazy as it gets. Drama filled and it took everything I had to even say hi to him. Hence his score of 1 on his review, when this is a totally friendly, family place. Don't think I am serious, come meet me every morning sometime between 8-9 am. Obviously I was very hacked when I saw this and I am going really? My fav bumper sticker, "Mean people suck". Thanks for reading, just trying to right a very bad...

Their kolaches are a fav in our house but we ordered kolaches and doughnuts with a house full of guests in town for ACL, and they left out the doughnuts. You can't leave out the doughnuts and make the delivery and say nothing about it. We still tipped the uber driver because it probably isn't her fault. Who knows. Maybe she is enjoying them with her kids. I'm betting not. But I do know that when you tell a bunch of teenagers that doughnuts are on the way, they are not happy to hear that it's only sausage kolaches. Now somebody else had to go. And we wouldn't have shelled out $75 for all kolaches. No doughnuts. The partial refund was ok. But it really throws a wrench in the day. Not a tragedy. Not a huge issue but a doughnut shop has one job. You provide the doughnuts. Or at least tell a person that the order will not...