Short Stop — Restaurant in Austin

Worst experience at a short stop ever! Ashley who is a manager and the GM Joe Moreno do not run this location properly krystle look my order repeated it back to me it was correct. When I got home all the way on riverside all 4 burgers were incorrect. I called to try and get them to make it as a credit for next time like most fast food places do if they mess up and was told I would have to save my food and bring it all back to get it fixed or a refund as that was policy. That was dinner for my family that night an seeing as I couldn't go back during 5 o clock traffic because it would be an extra hour out of my way we were forced to eat something we didn't want because we couldnt go back and were very hungry. All I wanted was for them to correct their mistake and not make me go out of my way to get it fixed! Now the reason I said Ashley does not run the store correctly is because instead of them making sure my order was correct all but 2 of her workers were just standing around doing nothing arms crossed and leaning against the inside of the building. If they would spend less time talking amongst themselves and were more focused on their customers who are the people that their company gets the money to pay their checks this wouldn't have happened. This location needs so much improvement I did call the corporate number given to me and am currently waiting on a call back but if I dont get one I definitly will be calling them back again. Save yourself the trouble and go to the one on 7th street it's so much better in customer service and quality of food...

Wow just left there!! The wait was ridiculous!! For two!! Cars Get to the window the young girl has our drinks and hands us our drink totally drops one yup gives us a look like if we did it NO YOU DID!! (with your disgust attitude) then goes to get other and we kindly and I must say Kindly ask for a straw,she gives us this look like f... I then offered to pay for it yup Smh she grabs one and comes back and tells us look i gave you straws with your receipt!! In her mad attitude voice yup she sure did and shut the window. First of all your customer service needs improvement!! The food was cold??!!! ( had to warm it up in microwave) the good thing was your soda 👀 Then I called to ask for the manager there not professional at all!!! If I was a secret rater I would rate you👎🏻 So I think its time to sit down with this night crew!! I sure will share share this experiment! Btw I grew up in this Hood!! Just cause I don't live by anymore but still visit my moms house I would like to be able to buy a good burger!! Will be...

Would of put 0 stars if I could, placed and order on the 4th of October 2023, around 9:09 I placed and ordered for one triple cheese burger with extra cheese and the total came out to 23 dollars but for some reason the store decided to charge my card for 213.60 first of all the customer service is horrible there is a lady with glasses that work there around night that is rude as hell and disrespectful there was another dude working drive thru wearing chains they don't wear hair nets they are unprofessional and its not ever shift but I just seem to keep having issues around the night crew shift this is unacceptable for this store to be...