Sweet Treets Bakery — Restaurant in Austin

Food tastes good, but unprofessional and not reliable for your event. We started working with Sweet Treets for our wedding way in advance bc we really wanted to lock them in. Initially, the experience was good, so we got our quote and paid the deposit. When we came to a month out from our wedding, they were not responsive what so ever. We needed to check in, confirm, get info for coordinating, but after multiple emails, calls, and messages left, they finally responded more than a week later - asking for more money. More money for multiple things - mind you we already had a quote. When we asked why we owe more and why they haven’t been responsive, it was about another week later until a response and their excuse was that our original consultant was no longer with them. As we are still trying to figure out final pricing bc they kept talking about how we didn’t have enough food* (I’ll come back to this), needed a better delivery time (costs more), now have higher prices for items (they decided they’ll honor some original prices but not others?), and ridiculously priced design elements, it again, takes them forever and a day to respond while we are 2-3 weeks out from our wedding. It was like this painful war of attrition and so we just accepted whatever new quote they gave to try and ensure that they’d even show up with food, as we got an email in the midst saying that we had to pay a deposit or else we wouldn’t be in the calendar - yet we had already paid our deposit the year prior and confirmed our date! Finally, day of wedding, no one checked in w us like every other vendor did. We didn’t even know they came and were just praying they did. Come to find out, they broke my cake topper when placing it on top of the cake AND didn’t even give us the amount of food we contracted and paid for, that they told us to increase! After all that trouble in that last month, they proved in the end that they are just not dependable. This was the only vendor for our whole wedding that gave us any grief. We were so disappointed bc the food is good… but you shouldn’t have to worry about if you’ll get it or having a basic line of communication, especially weeks/days before your big day. Can not recommend...

From the moment Sweet Treets people showed up with the wedding cake at the venue it started to collapse due to structural issues. How in the hell does a wedding cake company not know how to make a structurally sound wedding cake???

Then when they took the cake back to the bakery and returned to the venue, South Congress wayyy past the eta time. The cake was broken and damaged. I am guessing because they had to take it completely apart and add an absurd amount of reinforcement. Once they were back at South Congress it was realized that the groom's cake was left behind!!!! Not only were they already late with the wedding cake but then they had to go back to get the groom's cake they forgot at the bakery.

This, therefore, caused our entrance into the reception space to be delayed so they could then install the groom's cake. Everyone was waiting for us to walk in and make out the entrance and instead the two women who showed up had to walk in and add the groom's cake.

On top of everything, we were not able to do a cake cutting because there is so much structure in the cake it was impossible to take any kind of cut through the cake. I was hitting structural elements and was embarrassed to not be able to do any kind of cake cutting at my wedding.

If this was not enough the bride's cake looked unfinished, poorly put together, broken flowers, areas where the frosting was completely missing.

As a designer, I could not IMAGINE presenting a product like this to a person. LET ALONE THERE WEDDING!!!!

To know that they have ruined an important part of my wedding will be something I never forget. South Congress Hotel and the wedding planning company let me know that they will be removing them from the preferred vendor's list due to the complete lack of professionalism.

I had such high hope and obviously, I was completely wrong.

I wrote an e-mail 3 days ago and have yet to hear anything back. To know that once they have the money nothing...

Sweet Treets did my wedding cake a couple weeks ago. The cake was not an issue, they delivered on time and it looked amazing and tasted delicious. However, their communication needs a lot of work.

First of all, my mother made the deposit and told me to contact them for cake tasting. They never got back to me after two separate phone calls.

Again, my mother was the one communicating with them the entire time, and specified that, but they contacted me a couple days before my wedding and asked me a bunch of questions. When I called my mom to ask about it, she said she had already communicated all those points to them! Even if she hadn't, they should have called her!

Additionally, I called one other time to simply ask for a list of their flavors so I could pick them out. The woman that answers the phone (same woman I was talking to about cake tastings) couldn't even give me a list of flavors! I ended up just going to their website and picking from there..which in hindsight I definitely could have done before I called but it just seemed silly she didn't even have that knowledge to just tell me really quick over the phone so I could just choose and be done with it.

Then, and this was really the final straw for me, they contacted me after I told them I wanted my mother to be the point of contact on the day of. They asked me for her phone number and her name... (1) they had been in contact with her for months before this and (2) I had already emailed them that information!

So sad because the cake was really awesome and they are nice people but it was incredibly frustrating to deal with this a week before my wedding. If they can work on their in-house communication, I think they would be...