Wendy's — Restaurant in Austin

Okay you ready for a little story time? Well here ya go. So I walked into Wendy's and this old guy looked at me and said, "Luckily you're here. Now they have to come and take my order." Well as you can image, I looked around, and we were the only one's in the building. No one came to our rescue, so I asked if someone could please come take our order, and this man looked at the guy and asked him what he wanted. After the old man simply told him his order, the guy gave him a Wendy's bag and said, "Sorry I'm not gonna remember that. Our machine has been broken all day." Well why couldn't he have said that before? So then the cashier comes to me next, and once his phone rang, he looked at it, and had a full blown conversation on his phone. That's when I asked for the manager. At least the man was kind enough to get the manager, but then he came back to me and said, "Sorry she doesn't want to talk to you." When I looked over to the short, hispanic lady in the red, she was on her phone texting. After the cashier was done on the phone, he gave me a pen and paper to write my order on. So I wrote it, and then I waited. Minutes later, I'm still waiting for my food. I can clearly see my food was done, but no one bagged it and served it to me. When I asked a guy if my order was done, he said yes and bagged it. By the time I got home, I realized that the burger wasn't the one I specifically wrote down and ordered, and the baked...

I've kind of tried giving this Wendy's multiple tries before, but the disrespect kind of turns me off: just yesterday, I had to wait about almost about 30 minutes to receive my meal until I went up to the front desk and asked the workers about my sandwich and they just looked at me blankly and asked if I ordered a sandwich almost like they never knew that I existed. One of the employees already said she made my sandwich and had another one put together my meal and gave it to me. I then went back to the front desk to ask the manager for two packs of ranch and she gave it to me silently whereas afterwards I said thank you. It turned me off that none of them apologized for the mistake they made and instead I pretty much get ignored almost like I never existed? When I then went back to eat at the counter I was sitting at one of the employees complained about my stuff being there at the counter to one of the managers and the manager spoke to me almost in such a condescending tone of voice about how if I leave my stuff over their they were not going to be responsible for what happens to it and asked me: "Okay?" Almost like I was a five-year-old.

I think the employees need to be a bit more respectful to some of the customers who spend their time and money to enjoy food, not be...

If I could rate less I would, the whole team up there are lazy workers. 3 leaning on the drive thru window as I'm there to pick my mobile order. Whole point of drive thru is to not get out, they didn't have the system right so I had to go in. From there the manager and her staff weren't aware what to do so she had to call "Lupita" to help, which she didn't. Hung up and said she had to take my whole order again. Note. It's in there system just not my payment. Or her words exactly. "I need a CONFORMATION number" I get it. It didn't go through I have another form of payment why didn't you ask.... smh. Anyways I give them my receipt for my mobile order and they couldn't even get it correct from a copied receipt. Don't ever go to this place. Matter in fact any Wendy's. Horrible staff and the manager kept arguing telling me she didn't say what she did the whole thing was very unprofessional and unsatisfied when I called there customer service too told me to give them the store number they'd let management know. Yeah great help. Poor system poor management poor staff and...