Wendy's — Restaurant in Austin

Whoever they left in charge on Sunday night "march 8 2021" claiming to be the manager. I'm sorry but this girl hasn't the slightest clue about customer service or even how to run the register. Or resolve an isssue. She clearly didn't have adequate training to be left in that position. First she claims that this location doesn't do the two for five deal anymore even though it's available on the app and it's on the menu in the Drive-Thru so okay I can't get what I came here for I'll just use my rewards and get a sandwich and Dave single few seconds later she says oh our scanner doesn't work like I'm supposed to know what that means after I spent 400 and something of my reward points for a dave's single she finally makes it happen so I thought so I said thank you and don't get any reply just apdumb blank stare I leave pull out the sandwich and it's sloppy little Junior Burger. I never left the Wendy's that disappointed before I was really looking forward to the spicy chicken sandwich, two for five$ literally for like two weeks and I thought the time had finally came and I was about to dig into that 3rd best mediocre fast food spicey chicken sandwich but instead ended up with a tiny little dollar menu sandwich for dinner and no more reward points.I've worked fast food doesn't manage you before and it's not the best job but there's no reason to be disrespectful or completely unaccommodating to a customer. That being said I don't think she should lose her job or anything like that but definitely learn some better custome service and somebody should maybe teach her how to do her job before throwing her in...

Well like a few other reviews mention, I went through the drive-thru and was practically handed my order as I approached the window. We all know that means the food was already prepared and sitting around. Sure enough, my fries were barely warm. Burger was just OK. The chicken nuggets, I cannot do them again. But here's the deal, over the last several years, well let's face, ever since original founder Dave Thomas passed away, this restaurant has tried so many different things to change their food menu, usually to the disappointment of the marketplace. About the only thing to stay the same was the unique square shaped burger patty, but even that has been reduced in size. They used to have great fries, but they messed that up. There's always somebody in marketing that thinks they have a better idea. They should've stuck to what made them good to begin with. Now they are reduced to offering the big bag combo, which is a mini double-cheeseburger, four chicken nuggets, a small fry, and a drink, all for five dollars. Now how much money do you think they're making off that? Not much. It's quite unfortunate that they are now at the bottom of the fast food burger chains on my list. I guess the best thing about my experience were the smiling faces that greeted me at the drive thru window, and perhaps the fact that you can still read the words mom on Wendy's signature graphic. But food-wise? Next time I'd do better to just go hungry. LOL 2 stars for...

This restaurant is going downhill! The employees took ONE order at a time so our vehicle and others was waiting 10 minutes to order and 5-6 minutes at the window to receive our food. This is ludicrous when there was 5 employees inside (as counted) at the window. The manager was RUDE and didn’t like to be questioned about the menu items… which is why I got the wrong order and it wasn’t rung up properly! When I searched my bag, she walked away from the window when she seen that I was going to ask her something and put a Spanish speaking employee in the window which caused more confusion and ran the time up more. This wasn’t a concern for her because she didn’t want to comeback and speak with me so I sat there till she did! The customer service here needs to be improved and for that I give this service a 0 star! As a valued customer, we shouldn’t have to experience this and the food should’ve been FRESH AND HOT which was also not the case! She rushed a new fey and was the wrong size so I drove off and now...