Dixie BBQ Kosher Restaurant — Restaurant in Aventura

Today Thursday April 10 at 7:30pm I came in with my wife and a guest to order dinner. We got a chicken burger, chicken poppers, and fries. The young man at the counter, heavily tattooed, took our order. After paying, I noticed that the prices on the bill were higher than those listed on the menu and screen. When I asked him why, his dismissive response was, "I don’t know, our computer makes the prices." Not only is that unacceptable, but I also noticed a $16 service fee added to the bill, something I had never been charged on my two recent visits.

Then came the food, in the most bizarre order possible. First the burgers, then the fries, and lastly the appetizer and drinks. It felt like the kitchen was working in reverse. When my guest realized his burger had garlic aioli, which he’s allergic to, we asked if they could remake it without the sauce. The same young man replied, "What do you want me to do? If you want another one, buy it." He refused to help or even show the slightest courtesy. His attitude was shockingly rude and completely lacking in basic customer service.

Being charged $20 more than I should have due to upcharged menu items and a hidden service fee is bad enough. But the way we were treated? Absolutely disgraceful. We won’t be coming back, and you’ve lost loyal customers. The owners seriously needs to teach the guy at the front how to treat people with respect, especially the young man working the...

Drove 30min from Hollywood beach because of the reviews. Food was tasty but overpriced. No kid menu. The biggest turn off was the crazy 30 + minute wait. Dont go there if you have young children who are hungry. My 6 year old fell asleep waiting for his food. I asked the waiter for breaded wings and was told they dont serve them so I opted for grilled wings. A minute later I see an employee serving an order of breaded wings to a family sitting next to me. This prompted me to look at the menu just to confirm that I wasn’t crazy when I initially asked for the breaded wings. Guess what, I hit the nail on the head and realize they are called KFC wings. The cashier who seemed confused and stressed with all the orders coming in at once and angry customers demanding their food be served after waiting 30 min + probably mind drifted somewhere and forgot the menu when I clearly asked for breaded vs. naked wings.

I saw a customer leave upset but the kicker was they still served his food in the unoccupied table he was previously sitting in. His order must of sat for 20 minutes or more untouched. What a waste !

Also, if you are not a local from that area and dont sport a yamaca then be ready for a stare down with the reg clientele. You might seem and feel like an outsider. Akward ....

In a nutshell, the rest has a tasty menu but is disorganized and clearly prioritized online orders vs. walk in customers.

Didn’t feel the...

We where highly excited for this neighborhood burger place to open up. Unfortunately our first experience was disappointing to see the least. The place is very busy and the people running the place are extremely nice. But the quality of the food leaves much to desire. First of all Order for take out. Because the limited seating is mostly occupied by people waiting for the rest of their party to arrive. This should be handled and only people whom dine and have ordered should be able to take a seat. We order a dixie burger and the lower east side. The burger isn’t small but big no. It wasn’t hot, and tasted dry and under seasoned. It just didn’t taste cooked “fresh” to order. The fries, well here I have to be brutally honest some of the worse fries I have ever tasted. They where old and stale, not seasoned and cold. I hope ownership takes this as feedback to learn from. I would like the business to succeed. Maybe it’s in the fried chicken?!? But honestly serving fries that are cold and stale, while charging $3,- and $0,50 for any side of sauce while everything...