I'm not really the complaining type. I've never written a Google review before. I'm in my 30s, and I think I've only 'asked to see the manager' 2 or 3 times in my entire life. But I live and work in Aventura, and feel the need to share the poor experience my girlfriend and I had at Serafina the other night with my neighbors.

We chose to dine at Serafina to celebrate our anniversary on Sunday night. I noted in my reservation that we were celebrating an anniversary, though the staff did not acknowledge this whatsoever. I don't really care about that, I don't expect a song and dance (especially when they are busy), but I'm noting it here because other potential clients may care about such things. We came to Serafina hoping for a nice dining experience, but instead had one of the worst I can remember.

We ordered two appetizers, two entrees, and dessert. Our entrees came before we were even half through with our appetizers, already a bad sign. Both entrees went cold by the time we got to them, and because both dishes had cream sauces, they were essentially worthless. Most of the entrees got thrown away, as well as a large portion of the appetizers, since we had to rush on to the main course.

Meanwhile, our server didn't come by to check on us once until we had finished everything. We had to ask her to refill our empty drinks three times, only one of which actually happened.

Dessert was the exact opposite of the rushed entrees, as we waited over 30 minutes for an order of cannoli. When we finally saw our server again (she had a habit of disappearing off the floor completely, so it was difficult to flag her down) to ask for the check, it took another 15 minutes to arrive. Look, everyone has bad days. Perhaps she was having one. Maybe she is new. We're all human. I just sincerely hope that she is not coming into work if ill, especially in the middle of the COVID pandemic.

After receiving the check, we had to play 'hunt for the waitress' again to try and pay, waiting another 15 minutes. By this point, we had already missed the reservations for our post dinner plans. Oh well, anniversary ruined. Luckily, we love each other, there will be others.

After we paid the bill, I asked to speak to the manager. If I was disappointed in the server, I was downright shocked at how poorly the manager handled the situation. Not only was he defensive and combative, but he basically blamed it on us for not 'doing a good enough job of getting her attention.' I guess I shouldn't be surprised, you know what they say, 'the fish rots from the head.'

So, if you are planning to visit Serafina to celebrate a special occasion, don't. Or, at least, be prepared to walk around the dining room shouting your servers name if you need a refill.