Absolutely terrible. 0/5 They never answer their phones, it keeps you on the automated hold and then eventually hangs up. Lines are incredibly long for absolutely no reason, which didn’t even apply to me because I came in to buy merch, I felt bad for everyone else standing in that line pretty much all the way to the escalator. Website isn’t updated enough overall for AMC, which combined with having a phone system that does not work and will never actually connect makes it impossible to find out anything without going into the location itself, not that any single or combined employee or manager would be of any help at all whatsoever. As someone who has already collected all of the available theatre merch for other brands, which have properly and timely released the merch for the movie at their locations; it was frustrating to find out that the 3 nearest AMC locations to me would not be carrying ANY MERCH for the movie, which is what led me to make an hour and a half long drive to THIS location. No employee or manager was able to tell me what day the merch would come out, despite the fact that fan event tickets for the advanced screening have Been sold out for over a week - in fact, they weren’t aware what day it was coming out at first misattributing the day of the week twice. Perhaps the time management troubles from all employees seems to account for the longest line I’ve ever seen at a theatre, let alone one embedded into a boujie shopping mall. I only came all the way over here, for the merch and the fact that there was nothing anyone could do was disappointing because I wish I could’ve just asked that over the phone - they wouldn’t take any advance orders, any shipments or in store orders, wouldn’t hold any information, not even just as a decent manager be able to put a few aside for after it is available so I can shift my plans as necessary to drive over to buy it asap when it is available. All they could do was tell me to come back for the event, which has been sold out for over a week; and I already have tickets do a different brand’s fan event… of which I have already spent, and gladly so, $200 on all the movie that theatre has available for this same movie.

I wish I could say I’m never coming back, but that’s not true, because I will be. I still have to shift my plans aside to make the 1.5 hour drive, each way, to get the merch when it is available because that’s how important the collection is for me. 😩👎

I hope the crew working then are at least a little nicer, but please for the love of anything and everything… If you’re not gonna be helpful in anyway, please just fix your phones and say it so people don’t have to drive over (in my case, over an hour in Florida weather and rush hour traffic) and stand in an insanely long line just to find out.