My husband and I are regulars at Motek Aventura since their opening days, following them to their larger location as they outgrew the first location. My husband is the type of client that tends to order just about everything on the menu, which has resulted in us spending quite a bit there over time. Whenever family comes to visit, we make it a point to take them to Motek for brunch, lunch, or dinner. In fact, I even celebrated my birthday brunch there earlier this year. We've consistently enjoyed their meals and waiters’ attentiveness and always left the restaurant satisfied from all aspects. However, today’s experience was quite different, and I’m still feeling shocked about it.

I was at the mall with my mom, and we started discussing where to grab a bite to eat. Naturally, I suggested Motek, We sat down and our waitress approached us, right away, I sensed a strange vibe from her but I’m not the type that would point it out. My mom was asking her if the schnitzel plate comes with any sides and bread, not sure why the waitress thought it was a rude question because I could just feel how annoyed she was with our presence.

While we waited for our food, I kept telling my mom how this restaurant maintains high standards for service, from the professionalism of the staff to their neat uniforms with ties. I wanted her to feel confident in my recommendation. Then we got our food (by other servers as usual) During the duration of us dining our waitress didn’t check in on us at all. Not even once. Our water glasses went unfilled and she didn’t even care to ask if we would like anything else or if everything was alright… It was as if we weren’t there. Ghosts to her really.

This lack of attention was frustrating, especially since I had praised the restaurant for its service. After finishing our meal, it was only when my mom waved to get the waitress’s attention to us that she finally came over, asking if we wanted coffee. We politely declined, and then she brought the payment machine. She swiped the card, put the card on the table, and rudely walked away without saying a single word—no thank you, no have a good night, nothing at all. (You could feel the very bad energy from her)

By this point, we were both annoyed. My mom asked for the waitress to come back, and while I felt uncomfortable in that moment, I knew it was necessary to address the situation. My mom, (who has experience running 13 restaurants herself) spoke up and shared her thoughts on the service we had received. Then my mom asked for her name, and her reply was, “I don’t have to give you my name,” and she eagerly turned around and walked away again. That response was incredibly unprofessional and added more to our frustration.

We decided to involve the manager, who listened and after hearing the whole story, refunded the automatic 20% tip that had been added to our bill. While we appreciated this gesture, it wasn’t about the money for us; it was about the principle of the matter. This type of service is not what we’ve come to expect from Motek

If I ever get that waitress again, I would seriously consider leaving the restaurant because my goal is to enjoy my meals, not to leave feeling upset.

I’m sharing this review not just out of frustration but also out of genuine concern for the restaurant’s reputation with that type of service and rudeness. It’s been a few hours since the incident and I’m still thinking about it, and I hope Motek will reconsider her fit or provide her with the necessary retraining. Everyone deserves a positive dining experience, and today was not it.