Drive-through order taker was rude and impatient. I ordered a ceasar salad with extra chicken & for it to be made to order.. the attitude began when I asked for my chicken to be made fresh. I also asked her not to make my drinks yet because I knew I would get pulled up to wait on the chicken and didn't want my sodas to water down. After every item i ordered she would ask, "Will that be all?" The person in the window did not take my order, I've worked here before, so I know the voices. After I paid the person in the window trys to hand me a drink and I told her I requested them to come out with all of my food. Once the wait was over the manager that took my order came to bring my food and she handed me the exact drinks the female in the windows had already tried to give me 20 minutes prior. Imagine that! Sweaty dripping cups of soda with maybe 5 solid cubes of ice left in it. I asked the manager if she could replace them, and she just walked back inside. My salad also did not look like I had extra chicken. I spent almost $30 this night and the service did...
Read moreWent through the drive through today and ordered breakfast for the whole family- upon leaving, discovered that 3 sandwiches were missing and had to return. It should be simple enough for associates that are constantly clamoring for a $15/hour minimum wage to at least check to ensure that everything that was ordered actually made the bag but this apparently did not happen. Upon returning I had to enter the location in the middle of a pandemic and was greeted with suspicion as if I’d made it up that we didn’t receive all of our meal instead of some empathetic customer service. They did give me the sandwiches and one associate offered what seemed to be an insincere apology. It’s okay to make a mistake but it’s unacceptable to not care when it comes time to make it right and not try to be helpful. I guess it’s back to McDonald’s for breakfast- way...
Read morePulled up to the intercom and waited couple minutes before someone attended me. When I proceeded to order my food they asked me if that was everything for my order after every item I ordered. Rushing me the entire time. Half way through my order they tell me there is no grill chicken. And then rush me to decide what I wanted to do about that.after feeling rushed I quickly Ordered a Dave's burger and then pulled up to the window to pay. Paid for food and DID NOT RECEIVE MY RECEIPT. Received my food which was missing my Dave's burger which I had to go inside for. Told them what I was missing and I herd from the back "He dont know how to order his food" I replied "how am I going to order my food when they are rushing me every 2 seconds " if the girl on drive thru on May 1st @ 2pm does not have patience to take orders she needs to be put...
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