Chipotle Mexican Grill — Restaurant in Avon

I’ve been here 3 times now…. Seems like they start to close before it’s closing time. First time I got there about 30 mins before closing time… They had already shut down the food line completely. The second time I came back about an hour before closing time… They were out of chicken…. Several of us customers waited for almost 20 mins for new chicken to be put out. I was last in line. Once I was ordering my food they said they were out of several food items…. It was still about 30 mins before closing… I left with half of a bowl of food because they were out of several items I was truly craving that night. I’m sure they weren’t out, they just didn’t want to bother opening up fresh new items so my order could be fulfilled smh….. Now tonight.. 2 hrs before closing.. There was about 3-4 customers in line.. I ended up waiting for almost 40 mins for my pickup order. You would think the company would put seasoned employees at a brand new location to ensure everything runs smoothly.

Also.. Inside was dirty.. Trash everywhere on the floor.. I regret not taking pictures.

My husband just let me know as well a few days ago he waited over 45 mins for his pick up order.

The excitement for a new chipotle very close to home has now faded.

I quit going to the one in Avon a while ago after the manager was doing my order with such nasty attitude…. She was so angry I told her I saw 2 flies land on my food as she was making it.. I kindly asked if one of my bowls can be redone for that reason. She was tossing my bowl around and purposely gave me half of the scoop for each topping I chose. I got my food. Got in my car and cried. I’ve never been treated so poorly ever in a restaurant setting… That day did it for me so I stopped going to that Avon location for quite a while… Now with my experience from this new place.. Makes me very disappointed. For now...

I recently visited this Chipotle and unfortunately, it was not up to the standards I have come to expect from the brand. Upon arrival, I noticed that the restroom hallway was flooded, which raised immediate concerns about cleanliness and maintenance.

The wait time was excessive, I spent 30 minutes in line with only four people ahead of me. When I finally reached the counter, it was evident that the area had not been cleaned throughout the day, as it appeared quite unkempt. The staff seemed to lack a sense of urgency, with many walking around without actively engaging in tasks to expedite service.

Additionally, there were significant issues with order fulfillment. 8 customers were waiting for their online orders, which appeared to be misplaced, some saying the order was complete and it wasn't even started. To compound the situation, the restaurant was out of rice and several select meat options, limiting choices for patrons.

A particularly amusing yet concerning moment occurred when the employee wrapping the burritos was doing so in a manner that resulted in them being rolled into a ball shape, rather than the traditional burrito shape. This not only affected the presentation but also the overall experience.

In summary, this visit did not reflect the quality and service I have come to associate with Chipotle. I understand this location just opened, but I hope that management addresses these issues to improve the experience for future customers.

We ended up going to the chipotle up the road and was a top notch...

Let me start by saying I DO NOT blame the kids working there. They were put in an impossible situation, and I actually feel sorry for them. I placed an order VIA the app and had a pickup time of 7:20. When I got there at 7:25 there was a 4 car wait. I waited and it hit 750 and still no food. I finally got to the pickup window, and no one ever came to the window. At 8:05 I went inside and asked for a refund and was told there was no one there that could do it and to just dispute the charge with my bank. I am not sure why they even opened yet if they were not ready to take orders and produce food in a timely manner. I am still waiting...