Starbucks — Restaurant in Avondale

The drinks were good nothing wrong with them what was wrong was the customer service we received from the girl with red hair, incredibly rude for no reason I understand we came in towards closing time but yet again we got there 15 minutes before the store was closing so I don’t understand why the attitude. To start off me and my friend already felt bad coming in late, we ourselves were having our own conversation about how it feels when customers come in late because we underhand it’s frustrating at times but to have the girl come over the counter and ask us “are you guys good” while rolling her eyes as if there was an issue is incredibly disgusting of behavior your the one in customer service you should know how to talk to people. I responded back saying yes we are good giving a shocked face and she continued to roll her eyes so that’s when I decided to ask why so much attitude and she goes I’ve seen you from over there pointing at the back, like okay? And we didn’t do anything towards her we were just waiting for the drinks she then decided to keep rolling her eyes and laugh like that was okay and to have the other girl and guy laugh at her actions is incredibly disrespectful. She then proceeded to ask what are your drinks like excuse me ? How do you expect us to feel comfortable telling you what the drinks are after talking to us like that? And the fact that the manager on duty didn’t say anything speaks volumes on the childishness that they are allowing to have at Starbucks. Again the drinks were great but that girl needs to get re trained on how to talk to people you are working a job that comes with customer service if you don’t think that your good enough to be working there then find somewhere else to work no need to ruin...

Our 'Starbucks' here in Avondale, is situated right by 'Jersey Mike's' and 'Ahi Poke'! That evening ago, I rushed into 🌟 Starbucks....because the Cafe closes @ 10:00 P.M.! "Zion," was My 'Barrista' "! I ordered My 'Green Matcha Tea' in the venti size! "I love to have it: "With soy 🥛 milk and lots of ice"! It is 'Awesome' and to Me, this is My new drink @ any Starbucks! It does 'Quench' Your 'Thirst' and I look forward to ordering this Tea once a month! "Zion" took My long order because I bought a few Store items too. I have a 🌟 Starbucks Card....put $20.00 cash on it, to save it for My next 'Visit' to see All of Them! Her other Associate and 'Barrista' made My 'Green Matcha Tea' for Me! "Zion," was very 'Sociable' and 'Friendly' and 'Patient' too, for I was asking Her questions about the '2' pouch coin purses I was buying! I also bought a $25.00 Starbucks Gift Card, for a Family Member as a Gift! "I just 'Love' going to 🌟 Starbucks once a month and for Me....it is My very 'Special Treat' to Myself"! "Thank You," Starbucks, for just being there and serving Me....Debbie L. Morrison🌺♥️😘 "I am one of Your Loyal Customers"! "🌟 Starbucks....is My 'HAPPY PLACE' here in Avondale, AZ"! There is another "🌟 Starbucks" also and it's located by the Desert Financial Credit Union in Goodyear, AZ. It is on the other side of the Child Care Center. It has a "Drive Through Window" too. You can also walk up to their outside 'Window' and order Your 🌟 Starbucks coffee and pastries. All their 'Barristas' are so very 'Sociable' and 'Nice' too!! They are All quite 'Efficient' and 'Friendly' in "Serving All of You"!! Visited this Starbucks too through out the 11 years We have lived here in...

I've been a very long-time, loyal customer to this location, for several years. My wife and I have developed relationships with these baristas and have shared common experiences throughout the Covid pandemic. However, the manager Holli has just severely marred our opinion of this sole location.

In the middle of an Arizona summer, where even at 10a.m. it is 100-105 degrees outside, the store was trying to mirror its competitors service by standing an employee outside to take orders. The STARK contrast to the competitors is that the store does not provide infrastructure such as industrial cooling fans, misters, or shading. They simply provide their employee an ice vest, which at 10:15am had already melted. At 10:15am the employee outside was beet red, dripping with sweat, and was visibly ill: signs of heat exhaustion.

At the window, the manager Holli, expressed a complete disregard for human safety. She stated the employee volunteered for the job to stand outside - rather than express concern and rotate volunteers. She stated the employee was just fine with her ice vest - a grossly out of date understanding of the current situation as only moments earlier the near-passing-out employee stated the ice had melted. Holli exhibited deplorable managing skills as she was unaware of the severity of heat exhaustion which was taking place and her unwillingness to take any action. Finally, to cap it off, Holli ended the conversation by simply walking away.

We've had wonderful experiences with the hard-working staff at this store, but Holli's representation makes the store...