Larry H. Miller Dodge Ram Avondale — Local services in Avondale

This dealership left my vehicle outside for 5 days with the keys left in the ignition until a lot attendant noticed it on the 6th day. I called twice and two different female receptionists told me they would tell a service advisor that my vehicle was being towed there. First call, the initial day that it was towed to the establishment to verify it was there. She lied. Second call, the third day to double check again that they knew my truck was there because I know it’s easy for things to slip through cracks of incompetency. Tanya, promised me she would make a service advisor aware. She lied. 3 additional days later, the vehicle still sat outside in the lot, with keys inside.

Scott, a service advisor, who actually works extremely hard and we DEFINITELY appreciated his due diligence. Finally reached out to me about “finding” the truck parked in the lot. However, he laughed at my mother when she exaggerated the amount of days when she said “a week” by correcting her and saying “well 5 days is not a week” like even 5 days is acceptable to leave a paying customers vehicle in your lot with the keys inside. Ha! If the truck would’ve been stolen, that would have 100% been our responsibility I’m sure.

$4K later, most expensive extended warranty purchasable, it wouldn’t cover battery acid leaking onto the wire harness, understandable. However I’ve spoken to numerous people that this has happened to, but it’s not a recall? Shame on Dodge Ram. This obviously was out of the advisors control and he did the best that he could to handle the situation to his ability, just extremely unfortunate. We were told that if this exact thing happened, it would be another $4,000 and NOTHING they could do or we could pay for or add to our current warranty to protect it. We tried and offered. Again, shame on Dodge Ram.

Next, we walked over to Eddie in the sales department to get an appraisal. Never heard back from Eddie for 5 days. I called on the 5th day to AGAIN get an appraisal, Chris got back to me within a few hours with numbers. Thank you Chris.

Meanwhile, I have been calling the service manager, Trent all week to see if maybe he does think it’s acceptable to leave a customers truck sitting in the lot for 6 days, with keys inside? I’ve left 3 voicemails, still no response. People don’t want to slam into someone causing them an accident, however it happens and you absolutely have to take responsibility for your poor actions. And this is a dealership that I would want to purchase another vehicle and have to deal with for years to come? Absolutely not. Shame on the “service manager” Trent for not returning calls or voicemails after a week. Or not even delegating the task off to someone else in your office who does possibly have the time. POOR customer service.

*My vehicle was at the Tempe dodge for two weeks prior to this and they “couldn’t figure out what was wrong with it” and to come pick it up because there was nothing they could do or find. Laughable from the actual dealership of the maker of the truck. The second week after paying over $600 on Ubers to work, we go to pick the truck up to take it over to Avondale Larry H Miller and it won’t start. Go figure. They magically get codes that day while we are standing there and tell us the warranty will only cover it at a Larry H Miller dealership. Ok. So we tow the truck(for the second time) from Tempe to Avondale. (That was cheap!lol) to then have it sit outside for 6 days AFTER I called twice and two “receptionists” confirmed that they put me into the computer system and would have an advisor call me but it never happened. All in all, we could’ve saved Ubers, tow fees, and two extra weeks by not taking the car to Avondale and just giving Tempe the $4,000.

Customer service is NOTHING compared to the prices we pay for our vehicles to be taken care of at these businesses and it’s SAD that no one will take responsibility for their mishaps. Truly hope this company gets much better with handling things or reprimanding employees to some degree. This was truly an...

I am going to do my best to write a completely honest review. I would highly encourage reading it. Not saying don't buy a car from here. I really did enjoy the Challenger I bought, but know what you're getting into. Hopefully you won't go through the headaches that I did. First thing is first, some of the 5-star reviews here might be fake. I had initially written another 1-star review, and then got a phone call from the dealership, asking if I could change it to a 5-star review. In return they offered to fill up my tank the next time I was in for service. (Update: I actually got a phone call again from them the next day after writing this review as well) The car itself came with many problems that needed to be fixed. From broken seats to transmission issues (slipping clutch and gears wouldn't engage correctly). Thankfully it was still within the 30k mile warranty so I eventually got everything except the transmission fixed. They were unable to diagnose and fix the transmission issues. I had to take it to Chapman Dodge for that. The purchase experience was probably the worst aspect of it all. They are real salesmen. They surrounded me with 3-4 people, really trying to push the car on me. The whole process took about 4 hours because of how persistent they were on trying to sell every single option that they had available. I did not buy anything except the extended warranty, and I highly regret it. It actually does not cover much. The provided list looks comprehensive, but it's fluff (practically a list of bolts, screws, and hoses). I couldn't get any repairs done using it. Also the loaner cars that the warranty provides are only given when your car is being repaired, and only if the repair is going to take more than 4 days. So you do not get a loaner car for the duration of the diagnosis period. If you really want extended warranty, I would recommend getting the OEM one from Mopar, and not their in house option. The service department is another problem all by itself. Sometimes it would take up to a week just for diagnosis. I had to bring in my car multiple times for the same issue. There were incidents where I would be on my way to the appointment, and I would get a phone call saying "Do not come". Also, they are not really knowledgeable. The slipping clutch noises were dismissed as exhaust sounds, and were considered to be operating at optimal performance (exhaust sounds and clutch sounds are completely different). Finally, if you do buy a car from here, be ready to receive calls and texts from them regularly, asking if you need a new car or if you would like to trade your existing one. They do not care about the do not call list. Even if you tell them that your...

UPDATE 5 AUG 2019 Well I called the service and parts department this morning. Got the run around from the average joe as expected. Left the service manager a voice mail. Then I decided to drive down there and just show up in person. Went right to service manager office. As I was walking up he was already standing outside his door assisting another customer. I got his attention and started to discuss my concern. We walked over to my car and opened the hood. He looked at my coolant and said it was the correct stuff. He wrote my VIN down and went to double check as well. He said it was indeed correct stuff in my car. Then he hands me a gallon of coolant and says it’s on the house. So I guess I’m squared up for now... much appreciated Rick!!🤘

UPDATE 5 AUG 2019 Hey all, so I decided to get back into a 392 vehicle. I missed it from my ‘12 Challenger SRT Yellow Jacket that I used to have. I wasn’t even really currently looking but the Dodge Power Dollars deal was wayyy too good to pass up! Went over to LHM Avondale and was greeted by ANTHONY MORENO. He was my guy! Real down to earth and knows how to handle even the most nit picky buyer that knows how everything works and has extreme attention to detail. They are great and accommodating to active duty military members! Anthony is hands down the top of the top when it comes to salesmen! He really cares about his customers! I would only exclusively go through Anthony in the future! This guy will be a GM in his future! ARNIE PENN was my finance manger and he knows to be level headed and down to earth when dealing with customers! I tell them I’m only getting a loan through my bank and that’s it! I was never continuously bugged to finance through them! Arnie was awesome and knows his stuff! Hands down best Finance manager I have dealt with in Arizona! Lastly, I believe the gentlemen’s name was Edgar? He is one of the service directors in service department. Really awesome guy! Knows how to make a customer happy! He made sure they took my aftermarket wheels off my trade in and put the stock ones back one. Also, he made sure the oil got changed before I left! Props to you sir!

I leave everyone with this... No I was not paid or bugged by the dealership to write this kind of review. I am writing my honest experience with LHM Avondale. This is my first LHM I have ever done business with currently. After yesterday, I will now exclusively do business with them in the future! If any of my Mopar enthusiasts don’t believe me or want to know more details of the experience. Please reach out to me on my social...