Home2 Suites by Hilton Phoenix Avondale — Hotel in Avondale

I was impressed by the property, I stayed on points for two nights. Our checkin on Friday, December 23, 2022, wen't really well but it was my interaction with the front desk manager on Saturday, December 24, 2022, that left a bad taste in our experience. It all started during breakfast, when we mistakenly asked why there were grits in the pot labeled oatmeal and if they had oatmeal, the response we received was "its grits on weekends gentlemen" ok thats nice so label the pot "grits" not "oatmeal". Our next interaction with this manager was when we got up from our table to take our plates to the collection bins and he took it upon himself to command us to take our plates to the bins, it wasn't a pleasant requests it was "take your plates over there" no please or thank you. Ok we got past the breakfast issues but then shortly later I called down to request that our room be serviced as the duvet cover had come off the duvet and the bed was a mess and we could use more towels and again the same manager used his "friendly and professional" customer service skills to knock the socks off of me by saying that housekeeping was gone for the day, it was 11 a.m. I asked for more towels and decided to let it go, until we walk out of our room and what do I see? three housekeepers servicing rooms on our floor, then another two servicing rooms on the first floor, but they had all gone home for the day according to this manager. I couldn't let this go, my internal customer service professional wouldn't let this go as I have 10 years of experience with Hilton hotels. I confronted this manager and his attitude immediately turned to telling me to read their housekeeping policy and he placed it in front of me, which of course made my blood boil and I lost it on him. He continued to yell at me and tell me my room would not be serviced in a very unprofessional manner and asked me to leave the front desk. Now at this hotel, no one wears a name tag so I don't know his name but I certainly hope that the General Manager knows who I am talking about and has a conversation with his weekend front desk manager about his attitude and the way he speaks to guests. I was hoping that this stay would go much smoother as I really do like the hotel and the location is perfect for visiting my brother just a few minutes down the road, but I'm nervous about encountering this manager again...

**Cannot say enough about this place. Wow Wow Wow. I was at this Hotel booked via my company Concur with about 12 Solar techs. Glad it happened. This is probably the CLEANEST/ Best run Hotel I have ever been at. ( and I have been all over the world) The rooms are massive and equipped like it was a home. Huge microwave/ 3/4 size fridge/ full size dishwasher (!) Cutlery/ plates/ glass wear/ cups/ bowls. Couldn't get my head around it. The room layout is engineered perfect. Massive room you can walk freely in with all desks-tables to one wall...bed and couch amongst the other wall. | Best part is the staff. Victoria ( manager) is Phoenix's hidden gem. She is out front greeting everyone personably and making sure everything is as good as can be. Victoria is pure gold. Her whole staff are also very, very pleasant right down to the cleaning staff- all very polite and 5 star people. If you want the best hotel experience in Phoenix, you're best to stay here and make THIS your home base. | Breakfast is excellent/ coffee machines are always full and rockin'/ front staff run out from behind the counter with print outs with all the great restaurants to eat in the area- wow. Plus a large pool - super clean ( shame I cant swim lol) | Thank you Victoria for the best stay around. The Solar team really enjoyed their stay. Looking forward to coming back with the next round of techs.| 5 Gold Star Rating .....Victoria also gets 5 Platinum Stars on top of the...

Modern take on the standard hotel experience from Hilton (Marriott). The layout / set up of the room was good - 2 twin beds and sofabed. The dishwasher was weird since there's no stove.The kitchenette with plates and mugs does feel more like home than other hotels. ||The problem we had was with the lack of information about allergens in the breakfast selection. And the lack of management ownership to the issue when i spoke with the mgr. |1) The server did not know about the ingredients or where to find the info. |2) The manager was very defensive and said: "Hilton and Marriott don't require us to have food info available."|3) The manager then said the server should know about food info. Really?! Your low paid employee who doesn't have the training is responsible for food allergen info? No. Not if corporate Hilton does not require it. |4) Manager's parting words: " I got you!" Really. I bet if I return next month nothing will have changed on this issue.||Compared to La Quinta were we stayed the manager went to her computer and printed out the (shamrock food services) order. It had the allergen info on the order.|That could easily be put into a binder for the staff to ref.|She did not say corporate doesn't require us to do that. She didn't blame her staff for not knowing.||Stay at La Quinta, not Home2. La Quinta managers care.||P.s. Although our floor was smoke-free every room is open to pets so if you're sensitive to that...