I would suggest going to Dave and Busters if you are debating between the two. Read below for more info!

So we took our children to Main Event on 12/21/2022, for my daughters 12th birthday. Any parent of a child with a December birthday knows how tough it is for them due to the Holidays and everyone pairing up their birthdays with Christmas or Chanukah.

Firstly the facility is very clean, large, and plenty of things to do. I would give it a good review on this. The pricing is quite expensive, especially if you have a larger family like I do. I spent over $100.00 just to walk in the door, that's before food and gaming. The issues we ran into were the serving staff. Our server was so rude, argumentative, and didn't understand a simple request. Not only did he mess up on 3 of our orders the first time, he also just couldn't understand the difference between something as simple as a plain hamburger vs a plain cheeseburger (Picky eaters I know). And when we tried to nicely explain the difference to him, he continued to argue with us about it.

I'm not the type to believe the customer is always right, but when they are just trying to explain things so you have a better understanding of what the customer wants, and you want to antagonize people its an issue. Because they screwed up our food so much, and the time to fix it took so long, it affected how we planned to continue to spend our night (remember the 100.00+ to walk in the door). So instead of enjoying the various things there was to do, we waited, and waited, and waited some more for food, all for it to come back wrong again. I never ended up eating. Meanwhile we were just trying to show my daughter a good time for her birthday which is always screwed every year due to the holidays.

Unfortunately, what is done is done. Yes it's probably a great time there, but the staff made this the most miserable experience, next to my car buying experiences out here. Typically a father will tell his kids he is mad when things are messed up.

I am just disappointed in Main Event, and will likely not visit again because of this fiasco. Remember it was not just about the experience that was ruined but my daughters special night was ruined too...