Popeyes Louisiana Kitchen — Restaurant in Bailey's Crossroads

I have never felt more disrespected in a fast food restaurant in my life. Every time I said an item I was ordering, she said “that’s it, right nothing else when literally I had just ordered one tiny sandwich and I was still having to order for my friend standing right next to me. The whole interaction just felt so rude and she just really made me feel like she wanted me to go away like it was my fault that she came to work today. honestly what pissed me off even more is that she never asked me for sauce and when I came up, they never offered the sauce for my chicken tenders. That’s literally such a crucial piece of the meal. And it’s just such a bad taste of service in my mouth that honestly I want to go back to speak to a manager and tell them exactly who treated me like that because after she kind of brushed me away with her hand to go away and wait for my food somewhere else. Literally, I want to go back there and have a personal conversation face-to-face so look out for me. Disgusting bunch. Espero que te acuerdas de mí porque soy el chino que vino con su amigo indio y nomás pedimos nuestra comida y nos servimos como hubiésemos hecho algo a ustedes. No es mi culpa que trabajas en un restaurante de...

Wilston shopping center store, Arlington blvd, VA, service there get worse and worse, slow speed and wrong orders. I, as one of their returning customers, used to visit this store frequently. Most of service team members there know me, but recently this team seems changed and a lot of new faces joining in. It should be good, but now, I changed my mind to stop going there. Last week, I went there dine-in, asked them politely and spoke clearly to order 2 strawberry pies, but they gave me 1 strawberry pie and 1 apple pie. It’s Okay, and I know sometimes mistakes may happen. I didn’t ask for refund or blame their careless work. I forgave them. Today,about 2hrs ago, I went there again. Ordered same things, 2 strawberry pies. They just gave me 2 apple pies without saying anything, not telling me there’s no more strawberry ones. As a store manager, how could you say you not know there’s no that kind of food on the shelter? What if, if I had apple allergy, would you still perform so “whatever” appearance and “just refund you” attitude to me? Due to this “perfectly professional” team, this time, I was really angry, asked for refund, AND I WILL NEVER return...

I’ve always enjoyed going to this Popeyes location since it’s just a 5-minute drive from my house. Tonight, my husband and I decided to stop by and order some fresh chicken. I requested that the chicken be fresh, and both the staff and the manager assured me that the chicken at Popeyes is always fresh.

Unfortunately, my experience wasn’t as great as expected. The manager’s response seemed dismissive, with a slightly sarcastic tone, which I didn’t appreciate. When we got home, we were very disappointed. The fries were old, and even the Sprite didn’t taste right, as it was clear the syrup had run out. To make matters worse, the chicken tasted like it had been sitting around for a while—it was far from fresh. This was around 9 PM, near closing time, but I believe it’s still important to check that everything is in good condition, especially when the store isn’t busy.

While I’m still willing to give them another chance because the location is so convenient for me, I do hope the staff, especially the manager, will improve their customer service and pay more attention to the quality of what’s...